Lab Informatics Application Engineer

Agilent Technologies; New Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Agilent Technologies in Delhi is seeking an Informatics Delivery Engineer to support the full customer lifecycle—from pre-sales demonstrations to post-sales implementation and ongoing support. The role requires strong coding skills in Java or Python and a track record of successful solution delivery on implementation teams.

You will analyze customer needs, configure SLIMS workflows, build integration plugins, and lead or assist project delivery while training customers.

Qualifications

• Bachelor's or Master's degree or equivalent.
• Proven coding skills in Java or Python.
• Experience delivering solutions on implementation teams or related.
• Strong communication and organizational abilities.
• Proven analytical and problem-solving capabilities.
• Ability to build relationships and manage priorities.

Responsibilities

• Engage with sales for requirement analysis, scoping delivery and early discussions to tailor solutions.
• Deliver technical presentations and demonstrations.
• Analyze customer needs and translate to SLIMS workflows.
• Configure SLIMS to labs requirements; build plugins to connect instruments or display forms/portals.
• Lead or support project delivery and train the customer.
• Script labs in-silico tools into our integration framework.
• Provide remote and on-site troubleshooting to maintain satisfaction.
• Collaborate with R&D, product marketing and support to relay customer feedback.

Skills

Java

Python

Communication skills

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor's or Master's Degree or equivalent

Tools

SLIMS

OpenLab

LIMS

Job description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales:
  • Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  • Deliver technical presentations, demonstrations.
• Post‑sales:
  • Analyze customers needs, and translate this into SLIMS workflows
  • Configure the SLIMS platform to match the labs requirements
  • Build plugins for connecting instruments or displaying custom forms or portals
  • Act as the customer voice to influence future product design to meet customer needs
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  • Train the customer.
  • Script a labs in-silico tools into our integration framework
  • Project management for OpenLab solutions and SLIMS solution delivery.
• Post‑delivery:
  • Provide remote and on-site troubleshooting to maintain customer satisfaction.
  • Technical support for customers critical escalations.
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelors or Masters Degree or equivalent.
• Post‑graduate, certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge on programming languages such as Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical, and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self‑motivated and directed individual
• Team‑oriented perspective
• Willingness to travel 70% of the time, for business requirements and client meetings
• Early understanding on OpenLab solutions, SLIMS would be added advantage
• Experience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Job Details

• Travel Required: 75% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support