Lab Informatics Application Engineer

IN00 Agilent Technologies India Pvt Ltd.; New Delhi; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Agilent Technologies India Pvt Ltd is seeking an Informatics Delivery Engineer to support the full customer lifecycle from pre-sales discussions to post-sales implementation and ongoing support. The role involves configuring SLIMS workflows, building instrument plugins, and ensuring successful solution delivery for lab customers.

Candidates should have 4+ years experience, strong Java/Python skills, and excellent communication.

Formación

• Bachelor's or Master's degree or equivalent
• Post-graduate certification and/or license may be required
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge of programming languages such as Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on Implementation teams or related experience
• Ability to quickly grasp customer requirements and document them
• Outstanding communication and organizational skills
• Excellent analytical and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and team-oriented

Responsabilidades

• Presales: Engage with sales for requirement analysis, scoping delivery, and early customer discussions; deliver technical presentations and demonstrations
• Post-sales: Analyze customer needs, translate to SLIMS workflows, configure SLIMS to match lab requirements, build plugins for instruments, train the customer
• Post-delivery: Provide remote and on-site troubleshooting, handle critical escalations, relay customer feedback to R&D and support teams, contribute to OpenLab/SLIMS project delivery

Conocimientos

Java

Python

Communication

Analytical

Travel readiness

Educación

Bachelor's or Master's

Herramientas

LIMS

SLIMS

OpenLab

Plugins

Descripción del empleo

Job Description The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions. Deliver technical presentations, demonstrations.
• Post-sales: Analyze customer's needs, and translate this into SLIMS workflows Configure the SLIMS platform to match the lab's requirements Build plugins for connecting instruments or displaying custom forms or portals Act as the customer voice to influence future product design to meet customer needs Lead or support project delivery, ensuring solutions are implemented effectively. Train the customer. Script a lab's in-silico tools into our integration framework Project management for OpenLab solutions and SLIMS solution delivery.
• Post-delivery: Provide remote and on-site troubleshooting to maintain customer satisfaction. Technical support for customers' critical escalations. Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level.
• Knowledge on programming languages such as Java or Python with proven coding skills.
• Evidence of proven track record of solution delivery on Implementation team, or related experience.
• Ability to quickly grasp customer requirements and document the requirements.
• Outstanding communication and organizational skills.
• Excellent analytical, and problem-solving skills.
• Ability to build and foster good relationships.
• Ability to balance competing priorities.
• Ability to work under pressure and meet tight deadlines.
• Self-motivated and directed individual Team-oriented perspective.
• Willingness to travel 70% of the time, for business requirements and client meetings.
• Early understanding on OpenLab solutions, SLIMS would be added advantage.
• Experience on LIMS and project management would be an added advantage to have.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent!

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.