Lab Informatics Application Engineer

Agilent Technologies India Pvt Ltd.; Delhi; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Agilent Technologies India Pvt Ltd. is seeking an Informatics Delivery Engineer to support sales and ensure successful solution delivery across the customer lifecycle.

You will analyze requirements, configure SLIMS, and build plugins for instrument connections, while collaborating with R&D and support teams to relay customer feedback. The role requires strong programming knowledge (Java/Python), 4+ years of experience, excellent communication, and willingness to travel up to 70% of the time.

Qualifications

• Bachelor's or Master's degree in a related field.
• 4+ years of relevant experience into delivery/implementation.
• Experience with LIMS and project management is an added advantage.
• Strong communication and organizational skills.

Responsibilities

• Engage with sales for requirements and scoping delivery.
• Deliver technical presentations, demos and post-sales support.
• Configure SLIMS to match lab requirements and build plugins.
• Lead or support project delivery and ensure successful implementation.
• Provide remote and on-site troubleshooting when needed.

Skills

Java

Python

Communication

Project management

Education

Bachelor's or Master's in related field

Tools

OpenLab SLIMS

LIMS

Job description

Job DescriptionThe Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.Key Responsibilities:Presales:Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.Deliver technical presentations, demonstrations.Post-sales:Analyze customer's needs, and translate this into SLIMS workflowsConfigure the SLIMS platform to match the lab's requirementsBuild plugins for connecting instruments or displaying custom forms or portalsAct as the customer voice to influence future product design to meet customer needsLead or support project delivery, ensuring solutions are implemented effectively.Train the customer.Script a lab's in-silico tools into our integration frameworkProject management for OpenLab solutions and SLIMS solution delivery.Post-delivery:Provide remote and on-site troubleshooting to maintain customer satisfaction.Technical support for customers' critical escalations.Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.QualificationsBachelor's or Master's Degree or equivalent.Post-graduate, certification and/or license may be required.Typically, at least 4+ years relevant experience for entry into this levelKnowledge on programming languages such as Java or Python with proven coding skillsEvidence of proven track record of solution delivery on Implementation team, or related experienceAbility to quickly grasp customer requirements and document the requirementsOutstanding communication and organizational skillsExcellent analytical, and problem-solving skillsAbility to build and foster good relationshipsAbility to balance competing prioritiesAbility to work under pressure and meet tight deadlinesSelf-motivated and directed individualTeam-oriented perspectiveWillingness to travel 70% of the time, for business requirements and client meetingsEarly understanding on OpenLab solutions, SLIMS would be added advantageExperience on LIMS and project management would be an added advantage to haveAdditional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:75% of the TimeShift:DayDuration:No End DateJob Function:Services & Support