Lab Informatics Application Engineer

Agilent Technologies; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Agilent Technologies is seeking an Informatics Delivery Engineer to provide scientific and technical expertise across the full customer lifecycle—from pre-sales to post-sales support. You will engage with sales for scoping, deliver demonstrations, and translate customer needs into SLIMS workflows.

Responsibilities include configuring SLIMS, building integration plugins, leading or supporting project delivery, training customers, and providing on-site/remote troubleshooting.

Qualifications

• Bachelor's or Master's degree or equivalent.
• Post-graduate certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level.
• Knowledge on programming languages such as Java or Python with proven coding skills.
• Evidence of proven track record of solution delivery on Implementation team, or related experience.
• Ability to quickly grasp customer requirements and document the requirements.
• Outstanding communication and organizational skills.
• Excellent analytical, and problem-solving skills.
• Ability to build and foster good relationships.
• Willingness to travel 70% of the time.

Responsibilities

• Presales: Engage with sales for requirement analysis and scoping delivery.
• Deliver technical presentations and demonstrations.
• Post-sales: Analyze customer needs and translate to SLIMS workflows.
• Configure the SLIMS platform to match lab requirements.
• Build plugins for instrument connections or custom forms/portals.
• Lead or support project delivery and train the customer.
• Script in-silico tools into the integration framework.
• Project management for OpenLab SLIMS solution delivery.
• Post-delivery: remote and on-site troubleshooting and support.
• Collaborate with R&D, product marketing, and support teams for feedback.

Skills

Java

Python

Communication

Organizational skills

Problem solving

Travel willingness

Education

Bachelor's degree

Master's degree

Post-graduate certification

Tools

LIMS

OpenLab

SLIMS

Job description

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales:
  • Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  • Deliver technical presentations, demonstrations.
• Post-sales:
  • Analyze customer's needs, and translate this into SLIMS workflows
  • Configure the SLIMS platform to match the lab's requirements
  • Build plugins for connecting instruments or displaying custom forms or portals
  • Act as the customer voice to influence future product design to meet customer needs
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  • Train the customer.
  • Script a lab's in-silico tools into our integration framework
  • Project management for OpenLab solutions and SLIMS solution delivery.
• Post-delivery:
  • Provide remote and on-site troubleshooting to maintain customer satisfaction.
  • Technical support for customers' critical escalations.
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge on programming languages such as Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical, and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and directed individual
• Team-oriented perspective
• Willingness to travel 70% of the time, for business requirements and client meetings
• Early understanding on OpenLab solutions, SLIMS would be added advantage
• Experience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support