Lab Informatics Project Manager

Agilent Technologies; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Agilent Technologies is seeking an Informatics Delivery Engineer in Hyderabad, India. This role involves providing scientific and technical expertise throughout the customer lifecycle, engaging in presales and ensuring successful post-sales support.

Candidates should hold a Bachelor’s or Master’s degree with 4+ years of experience. Key responsibilities include delivering tailored solutions, configuring software platforms, and providing ongoing customer support.

This is a full-time position requiring 50% travel. Join us and contribute to our customer satisfaction and innovative solutions.

Qualifications

• 4+ years of relevant experience in laboratory solutions.
• Ability to document customer requirements effectively.
• Experience in technical support and project management.

Responsibilities

• Engage in presales for requirements analysis and solution recommendations.
• Configure the SLIMS platform to match laboratory requirements.
• Provide technical support and remote troubleshooting to customers.

Skills

Communication skills

Analytical skills

Problem-solving skills

Software affinity with Python and Java

Customer relationship building

Education

Bachelor’s or Master’s Degree or equivalent

Job description

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre‑sales consultation and demonstrations to post‑sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales:
  • Engage with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  • Deliver technical presentations and demonstrations.
• Post‑sales:
  • Analyze customers’ needs and translate into SLIMS workflows.
  • Configure the SLIMS platform to match laboratory requirements.
  • Build plugins for connecting instruments or displaying custom forms or portals.
  • Act as the customer voice to influence future product design.
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  • Train the customer.
  • Script a lab’s in‑silico tools into our integration framework.
  • Deliver OpenLab (CDS) solutions along with SLIMS (LIMS) application.
  • Project manage OpenLab and SLIMS solution delivery.
• Post‑delivery:
  • Provide remote and on‑site troubleshooting to maintain customer satisfaction.
  • Technical support for customers’ critical escalations.
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• Typically, at least 4+ years of relevant experience for entry into this level.
• Experience working on laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document them.
• Excellent communication and organizational skills.
• Outstanding analytical and problem‑solving skills.
• Ability to build and foster good relations with customers.
• Team‑oriented perspective.

Additional Details

• Full‑time weekly schedule.
• Pay ranges are determined by role, level, and location. Pay and benefit information by country is available at https://careers.agilent.com/locations.
• Travel required: 50% of the time.
• Shift: Day.
• Duration: No end date.
• Job function: Services & Support.

Equal Opportunity Employer

Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.