Lab Informatics Application Engineer

Agilent Technologies; India; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Agilent Technologies in India seeks an Informatics Delivery Engineer to provide scientific and technical expertise across the customer lifecycle—from pre-sales consultations to post-sales implementation and ongoing support. The role covers presales engagement, post-sales configuration of SLIMS, and plugin development for instrument connections and portals.

You will translate customer needs into SLIMS workflows, lead or support project delivery, and train customers, while collaborating with R&D,

Qualificações

• Bachelor's or Master's Degree or equivalent.
• Post-graduate certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge of Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on an Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and directed
• Team-oriented perspective
• Willingness to travel 70% of the time
• Early understanding on OpenLab solutions, SLIMS would be an added advantage
• Experience on LIMS and project management would be an added advantage

Responsabilidades

• Presales: Engage with sales for requirement analysis, scoping delivery, and early customer discussions.
• Deliver technical presentations, demonstrations.
• Post-sales: Analyze customer needs and translate to SLIMS workflows.
• Configure the SLIMS platform to lab requirements.
• Build plugins for instrument connections or forms/portals.
• Act as customer voice to influence product design.
• Lead or support project delivery and training.
• Script lab tools into the integration framework.
• Project management for OpenLab and SLIMS delivery.

Conhecimentos

Java

Python

Communication

Problem-solving

Teamwork

Travel willingness

Formação académica

Bachelor's Degree

Master's Degree

Certification/Licensure

Ferramentas

LIMS

OpenLab

Descrição da oferta de emprego

Job Description:

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities:

• Presales:
  
  
  
  • Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  
  
  • Deliver technical presentations, demonstrations.
  
  
  
  


• Post-sales:
  
  
  
  • Analyze customer's needs, and translate this into SLIMS workflows
  
  
  • Configure the SLIMS platform to match the lab's requirements
  
  
  • Build plugins for connecting instruments or displaying custom forms or portals
  
  
  • Act as the customer voice to influence future product design to meet customer needs
  
  
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  
  
  • Train the customer.
  
  
  • Script a lab's in-silico tools into our integration framework
  
  
  • Project management for OpenLab solutions and SLIMS solution delivery.
  
  
  
  


• Post-delivery:
  
  
  
  • Provide remote and on-site troubleshooting to maintain customer satisfaction.
  
  
  • Technical support for customers' critical escalations.
  
  
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.
    
  
  
  
  

Qualifications

• Bachelor's or Master's Degree or equivalent.


• Post-graduate, certification and/or license may be required.


• Typically, at least 4+ years relevant experience for entry into this level


• Knowledge on programming languages such as Java or Python with proven coding skills


• Evidence of proven track record of solution delivery on Implementation team, or related experience


• Ability to quickly grasp customer requirements and document the requirements


• Outstanding communication and organizational skills


• Excellent analytical, and problem-solving skills


• Ability to build and foster good relationships


• Ability to balance competing priorities


• Ability to work under pressure and meet tight deadlines


• Self-motivated and directed individual


• Team-oriented perspective


• Willingness to travel 70% of the time, for business requirements and client meetings


• Early understanding on OpenLab solutions, SLIMS would be added advantage


• Experience on LIMS and project management would be an added advantage to have
  

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support