Lab Informatics Application Engineer

Mployee.me

Delhi

On-site

INR 1,200,000 - 1,800,000

Full time

4 days ago

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Job summary

Mployee.me in Delhi, India seeks an Informatics Delivery Engineer to support sales and ensure successful delivery across the customer lifecycle, from pre-sales demos to post-delivery support.

The role emphasizes translating customer needs into SLIMS workflows, configuring the SLIMS platform, building plugins, and leading or supporting project delivery while training customers. A strong programming background in Java or Python is required.

Qualifications

Bachelor's or Master's degree or equivalent in a relevant field.
Post-graduate certification or license may be required.
At least 4+ years of relevant experience.
Proven coding skills in Java or Python.

Responsibilities

Presales: analyze requirements, scope delivery, discuss tailored solutions and deliver technical demos.
Post-sales: translate customer needs into SLIMS workflows, configure SLIMS labs, build plugins, and lead delivery.
Post-delivery: provide remote/on-site troubleshooting, handle escalations, and relay feedback to R&D and product teams.

Skills

Java

Python

Communication skills

Customer-facing

Education

Bachelor's or Master's Degree or equivalent

Post-graduate certification/licence may be required

Job description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

Presales:
- Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
- Deliver technical presentations, demonstrations.
Post‑sales:
- Analyze customers needs, and translate this into SLIMS workflows
- Configure the SLIMS platform to match the labs requirements
- Build plugins for connecting instruments or displaying custom forms or portals
- Act as the customer voice to influence future product design to meet customer needs
- Lead or support project delivery, ensuring solutions are implemented effectively.
- Train the customer.
- Script a labs in-silico tools into our integration framework
- Project management for OpenLab solutions and SLIMS solution delivery.
Post‑delivery:
- Provide remote and on-site troubleshooting to maintain customer satisfaction.
- Technical support for customers critical escalations.
- Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

Bachelors or Masters Degree or equivalent.
Post‑graduate, certification and/or license may be required.
Typically, at least 4+ years relevant experience for entry into this level
Knowledge on programming languages such as Java or Python with proven coding skills
Evidence of proven track record of solution delivery on Implementation team, or related experience
Ability to quickly grasp customer requirements and document the requirements
Outstanding communication and organizational skills
Excellent analytical, and problem-solving skills
Ability to build and foster good relationships
Ability to balance competing priorities
Ability to work under pressure and meet tight deadlines
Self‑motivated and directed individual
Team‑oriented perspective
Willingness to travel 70% of the time, for business requirements and client meetings
Early understanding on OpenLab solutions, SLIMS would be added advantage
Experience on LIMS and project management would be an added advantage to have