Lab Informatics Application Engineer

Agilent; New Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Agilent Technologies Inc. is seeking an Informatics Delivery Engineer in Delhi/NCR to provide scientific and technical expertise across the full customer lifecycle.

You will lead presales discussions, deliver demonstrations, configure SLIMS, and build plugins to integrate instruments with our platforms. You will translate customer needs into SLIMS workflows, manage project delivery, train customers, and collaborate with R&D and support teams to capture feedback for product improvements.

Qualifications

• Bachelor's degree or higher in a related field; post-graduate certification may be required.
• Typically at least 4+ years of relevant experience for entry into this level.
• Proficiency in Java or Python with proven coding skills.
• Track record of delivering solutions on implementation teams or related roles.
• Ability to quickly grasp customer requirements and document them clearly.
• Strong communication and organizational skills; problem-solving ability.
• Willingness to travel ~70–75% for business needs.

Responsibilities

• Presales: engage with sales for requirement analysis and scoping.
• Deliver technical presentations and product demonstrations.
• Post-sales: analyze customer needs and map to SLIMS workflows.
• Configure SLIMS to match lab requirements; build integration plugins.
• Act as customer advocate for product design enhancements.
• Lead or support project delivery and train customers.
• Script lab tools into the integration framework; manage OpenLab/SLIMS delivery.
• Provide remote and on-site troubleshooting and escalation support.
• Collaborate with R&D, product marketing, and support teams.

Skills

Java

Python

Clear communication

Travel willingness

Education

Bachelor's degree or higher in related field

Tools

LIMS

OpenLab SLIMS

Plugins development

Job description

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
• Deliver technical presentations, demonstrations.
• Post-sales: Analyze customer's needs, and translate this into SLIMS workflows
• Configure the SLIMS platform to match the lab's requirements
• Build plugins for connecting instruments or displaying custom forms or portals
• Act as the customer voice to influence future product design to meet customer needs
• Lead or support project delivery, ensuring solutions are implemented effectively.
• Train the customer.
• Script a lab's in-silico tools into our integration framework
• Project management for OpenLab solutions and SLIMS solution delivery.
• Post-delivery: Provide remote and on-site troubleshooting to maintain customer satisfaction.
• Technical support for customers' critical escalations.
• Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 4+ years relevant experience for entry into this level
• Knowledge on programming languages such as Java or Python with proven coding skills
• Evidence of proven track record of solution delivery on Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical, and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and directed individual
• Team-oriented perspective
• Willingness to travel 70% of the time, for business requirements and client meetings
• Early understanding on OpenLab solutions, SLIMS would be added advantage
• Experience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support