L2 Technical Support Engineer

Jobskey Search and Selection; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Jobskey Search and Selection is seeking an L2 Technical Support Engineer in Pune. The successful candidate will deliver exceptional IT support through various channels including phone and email. You will troubleshoot systems, manage IT assets, and support devices while ensuring compliance with service level agreements.

The ideal candidate will have a degree in engineering and 1–3 years of technical support experience. Join us for excellent career growth and a collaborative environment!

Qualifications

• 1–3 years of Technical Support/Desktop Support experience.

Responsibilities

• Deliver world-class customer support through Walk-up Desk, Phone & Email.
• Troubleshoot hardware, software, Windows, Mac & Microsoft Office issues.
• Install, configure and deploy laptops & desktops with standard images.
• Manage IT assets, software installations and hardware lifecycle activities.
• Support Mobile Devices, Active Directory and password management.
• Configure and troubleshoot Audio/Video conferencing systems.
• Assist with LAN, WAN, Telephony and local infrastructure support.
• Document incidents, resolutions and maintain knowledge base articles.
• Ensure SLA compliance and follow IT service management processes.
• Collaborate with vendors, infrastructure teams and business users.

Skills

Strong troubleshooting skills for Windows & Mac Operating Systems

Microsoft Office (Outlook, Word, Excel & PowerPoint)

Active Directory administration

Networking fundamentals

Mobile Device Support

Audio/Video Conferencing & Telephony Support

Excellent communication and customer service skills

Education

B.Tech / BE / Engineering Graduate

Job description

We're Hiring | L2 Technical Support Engineer

Location: Pune

Experience: 1–3 Years

Work Mode: Work From Office (WFO)

Are you passionate about IT Support, Customer Service Excellence, and solving technical challenges? Do you enjoy working in a fast‑paced environment where every day brings new opportunities to help users?

Join a global organization and become a key part of an elite Technical Support team delivering exceptional IT services to internal stakeholders.

Key Responsibilities

• Deliver world‑class customer support through Walk‑up Desk, Phone & Email
• Troubleshoot hardware, software, Windows, Mac & Microsoft Office issues
• Install, configure and deploy laptops & desktops with standard images
• Manage IT assets, software installations and hardware lifecycle activities
• Support Mobile Devices, Active Directory and password management
• Configure and troubleshoot Audio/Video conferencing systems
• Assist with LAN, WAN, Telephony and local infrastructure support
• Document incidents, resolutions and maintain knowledge base articles
• Ensure SLA compliance and follow IT service management processes
• Collaborate with vendors, infrastructure teams and business users

Required Skills

• B.Tech / BE / Engineering Graduate
• 1–3 years of Technical Support/Desktop Support experience
• Strong troubleshooting skills for Windows & Mac Operating Systems
• Microsoft Office (Outlook, Word, Excel & PowerPoint)
• Active Directory administration
• Networking fundamentals
• Mobile Device Support
• Audio/Video Conferencing & Telephony Support
• Excellent communication and customer service skills

Preferred Certifications

• ITIL Certification
• Microsoft MCITP Certification

Why Join?

• Opportunity to work with a world‑class IT Support team
• Exposure to enterprise technologies and infrastructure
• Collaborative and professional work environment
• Excellent career growth and learning opportunities

Interested candidates can share their updated resume today!

WhatsApp: [phone]

Email: [e-mail]