L2 Support Engineer

P99SOFT; Hyderabad; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Udemy licenses

Job summary

P99soft is hiring an L2 IT Support Engineer in Hyderabad to deliver end-user support across hardware, software, and IT services. You will install, configure, and troubleshoot OSes and client apps, and use ServiceNow to manage incidents, requests, and changes.

The role requires 2+ years of IT support experience, familiarity with Windows Server, VMware, networking basics, and Office 365. Strong communication and a customer‑focused mindset are essential.

Qualifications

• 2+ years of experience in IT support or a similar role.
• Hands-on experience with ServiceNow modules (incident, request, change).
• Basic experience with Windows Server and virtualization (VMware/vSphere).
• Understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, SMTP).
• Familiarity with file sharing protocols (NFS, CIFS); NetApp experience is a plus.
• Experience supporting end-user devices (desktops, laptops, Macs) and collaboration tools (Office 365, Zoom, Slack, Google Drive, VPN clients).
• Good troubleshooting and problem-solving skills.
• Effective written and verbal communication; team-oriented and customer-focused.

Responsibilities

• Provide end-user support for hardware, software, and IT services.
• Install, configure, and troubleshoot operating systems and client applications (Windows, macOS, Office 365, Microsoft Endpoint Manager).
• Use ServiceNow to log, track, and update incidents, service requests, and changes.
• Follow ITIL processes for incident, request, change, and asset management.
• Assist in deployment and support of local and global IT projects as required.
• Support procurement, inventory tracking, and lifecycle management of IT assets.
• Provide remote support for work-from-home users.
• Escalate unresolved or complex issues to appropriate L3/engineering teams.
• Maintain documentation of issues, resolutions, and knowledge base articles.
• Report to the Site IT Manager.

Skills

ServiceNow

Windows Server

VMware

Networking basics

Office 365

VPN

ITIL

End-user devices

Remote support

Job description

Job Summary

P99soft is looking for a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in end-user support, IT service management, and troubleshooting across hardware, software, and network environments.

Job Title: L2 Support Engineer

Experience: 2+ Years

Location: Hyderabad

P99soft is looking for a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in end-user support, IT service management, and troubleshooting across hardware, software, and network environments.

Role Responsibilities

• Provide end-user support for hardware, software, and IT services.
• Install, configure, and troubleshoot operating systems and client applications (Windows, macOS, Office 365, Microsoft Endpoint Manager).
• Use ServiceNow (or similar ITSM tools) to log, track, and update incidents, service requests, and changes.
• Follow standard ITIL processes for incident, request, change, and asset management.
• Assist in deployment and support of local and global IT projects as required.
• Support procurement, inventory tracking, and lifecycle management of IT assets.
• Provide remote support for work-from-home users.
• Escalate unresolved or complex issues to appropriate L3/engineering teams.
• Maintain accurate documentation of issues, resolutions, and knowledge base articles.
• Report to the Site IT Manager.

Qualifications

• 2+ years of experience in IT support or similar role.
• Hands-on experience with ServiceNow (incident, request, change modules).
• Basic experience with Windows Server and virtualization (VMware/vSphere).
• Understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, SMTP).
• Familiarity with file sharing protocols (NFS, CIFS); NetApp experience is a plus.
• Experience supporting end-user devices (desktops, laptops, Macs) and collaboration tools (Office 365, Zoom, Slack, Google Drive, VPN clients).
• Good troubleshooting and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work in a team-oriented, customer-focused environment.
• Willingness to learn and grow in IT support technologies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance.
• Paid time off and flexible working hours.
• Professional development opportunities and support for continuing education.
• Udemy Learning Licenses to enhance skills and stay up-to-date with the latest technology.

P99soft is an equal-opportunity employer

P99soft is an equal-opportunity employer. At P99soft, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

Life@P99soft

At P99soft, we believe in creating a work environment that balances professional excellence with personal well-being. Our vibrant office culture is built on mutual respect, inclusivity, and a shared passion for innovation. We host regular team-building activities, workshops, and social events to foster a sense of community and collaboration among our employees. Join us and be part of a team that values your contributions and supports your growth

About Us

P99soft is a leading IT Services and IT Consulting company dedicated to making our customers' business operations seamless by providing them with digital services and applications using the latest technologies. We are committed to bringing excellence to all our creations. We need passion, empathy, and being customer-focused to achieve technical excellence. We believe in transparency through open communication and work with honesty and integrity while dealing with our customers and partners.

Our Vision:

“To lead digital transformation for our customers, delighting them at every step, while empowering our employees and fostering success.”

Our Mission:

“To attain our objectives within a framework of integrity, transparency, and respect for our clients, employees, partners, and the community, fostering mutual trust and sustainable growth.”

Journey towards digital transformations begins here. Our talented teams help you make informed decisions, enhance operation efficiencies, create state-of-the-art visual interfaces, and design dynamic workflows to bring a better customer experience. Our engineering teams take complete ownership of assigning the right talent and architecting solutions using the latest technologies.