L2 Technical Support

Dynpro; Gurugram District, Pune District; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Dynpro is looking for L2 Technical Support professionals in Gurugram, India. The role focuses on delivering exceptional customer service while providing hardware and application support. Key responsibilities include installation, configuration, and troubleshooting across various systems.

The ideal candidate will have a B. Tech or BE degree, with experience in technical troubleshooting and a strong command of Microsoft Office and Active Directory. ITIL and MCITP certifications are preferred.

Qualifications

• 1-3 years of experience in technical support.
• Familiarity with Windows and MAC operating systems.
• Experience with mobile device hardware and software.

Responsibilities

• Deliver world class customer service at the ITS Walk-up.
• Provide hardware and application support.
• Install and configure firm-standard images on laptops and desktops.
• Document problems and resolutions for knowledge bases.

Skills

Technical troubleshooting

Microsoft Office

Active Directory

Networking

Video Conferencing

Telephony equipment

Education

B. Tech, BE & Engineering Graduates

Job description

L2 Technical Support (International Voice Process)

Payroll: Dynpro ( Contract2Hire)

Experience: 1–3 Years

Responsibilities

• Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
• Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
• Install and configure firm-standard images on laptops & desktops.
• Interface with outside customers and vendors as required.
• Follow direction of immediate supervisors or managers to implement new technology.
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
• Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
• Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
• Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, daily check and event startup and support of Video Conference Systems (Television/Cable systems).
• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

Preferred Candidate Profile

• B. Tech, BE & Engineering Graduates.
• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
• Preferred: ITIL Certification.
• Preferred: Microsoft MCITP Certification.

Contact: Soumya Soudi – Executive – Talent Acquisition, Dynpro India Pvt Ltd, [e-mail] – WhatsApp No:- [phone]