L1 Support Executive

Leeway Softech Pvt Ltd.; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Leeway Softech Pvt Ltd. in New Delhi is seeking a customer support specialist to assist customers by phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and maintain product knowledge to provide accurate information.

This role emphasizes professional issue resolution and customer satisfaction in a fast-paced tech environment. The position is based in Delhi and involves direct customer interaction across channels.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints and issues professionally and promptly.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain knowledge of products and services to provide accurate information to customers.
• Identify and escape potential issues to senior management as needed.
• Continuously improve customer satisfaction through effective issue resolution.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints and issues professionally and promptly.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain knowledge of products and services to provide accurate information to customers.
• Identify and escape potential issues to senior management as needed.
• Continuously improve customer satisfaction through effective issue resolution.