L1 L2 Support Engineer

Metayb; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Metayb in Chennai, India, is seeking a customer-focused IT support professional to provide technical assistance for IT services and software applications. You will handle inquiries via phone, email, or chat and work with internal teams to resolve issues, documenting interactions as needed.

Ideal candidates have 0-3 years of experience, a solid understanding of IT services, and strong communication skills to effectively assist customers and troubleshoot common problems with foundational CS

Qualifications

• 0-3 years of experience in application support or related field.
• Strong understanding of IT services and software applications.
• Ability to troubleshoot common issues using basic knowledge of computer science principles.
• Excellent communication skills for effective interaction with customers.

Responsibilities

• Provide technical support to customers via phone, email, or chat for IT services and software applications.
• Troubleshoot issues with hardware devices, network connectivity, and software functionality using various tools such as ITSM.
• Collaborate with internal teams to resolve complex technical issues that require escalation.
• Document customer interactions and resolutions in a timely manner.

Skills

Customer support

IT services

Troubleshooting

Communication

Tools

ITSM

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for IT services and software applications.
• Troubleshoot issues with hardware devices, network connectivity, and software functionality using various tools such as ITSM.
• Collaborate with internal teams to resolve complex technical issues that require escalation.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 0-3 years of experience in application support or related field.
• Strong understanding of IT services and software applications.
• Ability to troubleshoot common issues using basic knowledge of computer science principles.
• Excellent communication skills for effective interaction with customers.