Key Accounts Manager - Quick Commerce (Frozen & Ready-to-Cook)

DSM Fresh Foods Limited; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

DSM Fresh Foods Limited in Gurugram invites a seasoned Key Account Manager for Quick Commerce to drive growth, availability and profitability of the frozen and ready-to-cook portfolio on leading platforms. You will own platform relationships and steer annual and quarterly business plans.

The ideal candidate has 6–10 years in FMCG with 3+ years managing quick commerce accounts, a graduate degree with MBA preferred, and strong skills in negotiation, forecasting, promotions and data analysis;

Qualifications

• 6–10 years in FMCG or food, with 3+ years managing quick commerce accounts.
• Experience with frozen, chilled, dairy or ice cream is advantageous.
• Graduate; MBA in Sales or Marketing preferred.
• Strong in category negotiation, demand forecasting, promotion and ad management.
• Data-driven with ability to collaborate with Supply Chain and Marketing.

Responsibilities

• Own relationships with category and buying teams at each quick commerce platform.
• Build annual and quarterly joint business plans by platform and city.
• Expand dark store coverage, paced by cold chain readiness.
• Keep pricing, range and promotions aligned with our e-commerce and D2C teams.
• Manage vendor onboarding, listings, pricing and FSSAI-compliant labels and claims.
• Prioritise the frozen range by city and store, based on velocity and freezer space.
• Plan new listings and launch support with Marketing and Product teams.
• Build SKU, city and platform demand forecasts with Supply Chain.
• Track purchase orders, dispatches and stock-outs, and close fill-rate gaps.
• Meet platform shelf-life norms at inwarding and control ageing stock and liquidation.
• Secure freezer slots at platform warehouses and dark stores.
• Trace rejections and temperature exceptions to root cause with Supply Chain and Quality.
• Align with platform and FSSAI requirements on storage and handling of frozen products.
• Negotiate margins, listing terms and promotional funding.
• Plan offers and sponsored listings, cleared against stock cover and freezer capacity.
• Reconcile accounts, close claims and follow up on payments.
• Review platform sell-out data daily and report performance, competitor moves and risks.
• Present periodic business reviews to leadership and platform teams.

Skills

Account management

Quick commerce

Negotiation

Forecasting

Data analysis

Cold chain

Education

Graduate

MBA (preferred)

Job description

DSM Fresh Foods Limited (BSE-listed) is hiring a Key Account Manager Quick Commerce for its frozen and ready-to-cook range under Meevaa Foods and Zappfresh. You will be the single point of accountability for growth, availability and profitability of our frozen and RTC portfolio on leading quick commerce platforms.

Key Responsibilities

A. Account Ownership & Growth

• Own relationships with category and buying teams at each quick commerce platform.
• Build annual and quarterly joint business plans by platform and city.
• Expand dark store coverage, paced by cold chain readiness.
• Keep pricing, range and promotions aligned with our e-commerce and D2C teams.

B. Listing & Assortment

• Manage vendor onboarding, listings, pricing and FSSAI-compliant labels and claims on platforms.
• Prioritise the frozen range by city and store, based on velocity and freezer space.
• Plan new listings and launch support with Marketing and Product teams.

C. Availability & Forecasting

• Build SKU, city and platform demand forecasts with Supply Chain.
• Track purchase orders, dispatches and stock-outs, and close fill-rate gaps.
• Meet platform shelf-life norms at inwarding and control ageing stock and liquidation.

D. Cold Chain & Dark Store Operations

• Secure freezer slots at platform warehouses and dark stores.
• Trace rejections and temperature exceptions to root cause with Supply Chain and Quality.
• Align with platform and FSSAI requirements on storage and handling of frozen products.

E. Trade Terms, Promotions & Visibility

• Negotiate margins, listing terms and promotional funding.
• Plan offers and sponsored listings, cleared against stock cover and freezer capacity.

F. Commercial Hygiene & Reporting

• Reconcile accounts, close claims and follow up on payments.
• Review platform sell-out data daily and report performance, competitor moves and risks.
• Present periodic business reviews to leadership and platform teams.

Key Performance Indicators

• Revenue and growth vs plan, by platform and city
• Availability and fill rate
• Cold chain rejections and write-offs
• Promotion and ad return
• Trade terms and margin
• Receivables and claims closure

Candidate Profile

• 6–10 years in FMCG or food, with 3+ years managing quick commerce accounts on the brand or distributor side.
• Frozen, chilled, dairy or ice cream experience preferred.
• Graduate; MBA in Sales or Marketing preferred.
• Strong in category negotiation, demand forecasting, promotion and ad management, data analysis, and working knowledge of frozen cold chain.
• An owner of account outcomes who is comfortable in a fast-scaling business and works well with Supply Chain, Quality and Marketing.

Location: Gurugram / Delhi NCR