Key Accounts Manager

Wow Momo Sales Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Wow Momo Sales Pvt Ltd is seeking a Key Account Manager Q-Commerce to own and scale the FMCG portfolio across Blinkit, Zepto, Swiggy Instamart, and BB Now. You will drive JBP, manage dark-store supply, and improve availability for Frozen, Noodles, and Beverages.

The role requires 3–6 years in KAM/Sales/Operations within Quick Commerce or E-Commerce, with FMCG experience preferred and hands-on platform management. Bengaluru-based, full-time with high growth potential.

Qualifications

• 3–6 years in Key Account Management, Sales, or Operations within Quick Commerce / E-Commerce.
• Experience in FMCG, packaged foods, or beverages is preferred.
• Hands-on experience managing major Q-Commerce platforms.

Responsibilities

• Manage end-to-end commercial relationships with key Q-Commerce partners.
• Lead Joint Business Planning with platform managers to hit revenue targets.
• Launch and drive NPDs across ambient and cold-chain categories.
• Plan on-app marketing initiatives like top-of-search bidding and banners.
• Ensure availability and optimize fill rates across accounts.

Skills

KAM / Sales / Ops

Q-Commerce / E-Commerce

FMCG experience

MS Excel / Sheets

Data analysis

Stakeholder management

Education

Bachelor's degree in Business / Supply Chain / Marketing

MBA (added advantage)

Tools

Platform dashboards

Q-Commerce partner portals

Job description

Role Overview

The Key Account Manager Q-Commerce will be responsible for owning, managing, and scaling the Wow! Momo FMCG portfolio across leading quick-commerce platforms, including Blinkit, Zepto, Swiggy Instamart, and BB Now.

This is a high-impact role with significant growth potential, offering exposure to multiple FMCG categories, including Frozen Ready-to-Eat/Cook, Instant Noodles, and Packaged Beverages.

The role sits at the intersection of commercial growth and operational excellence, with a strong focus on driving revenue, executing joint business plans, optimizing dark-store supply pipelines, improving availability, and maintaining high fill rates across key accounts.

Key Responsibilities

1. Multi-Category Account Management & Growth

• Manage end-to-end commercial relationships with key Q-Commerce partners such as Blinkit, Zepto, Swiggy Instamart, and BB Now.
• Drive Joint Business Planning (JBP) with platform category managers to achieve aggressive monthly revenue and volume targets.
• Lead the listing, launch, and dark-store penetration of New Product Developments (NPDs) across ambient and cold-chain categories.
• Plan and execute on-app marketing initiatives, including:
• Top-of-search bidding
• Banner placements
• Category campaigns and category days
• Promotional campaigns
• Dynamic cross-category bundles
• Identify opportunities to increase assortment, visibility, conversion, and revenue across platforms.

2. Supply Chain, PO & Operational Excellence

• Monitor daily PO generation, validation, and fulfillment across national mother hubs and city-level dark stores.
• Own key operational metrics, including:
• PO vs. Fill Rate
• OTIF (On-Time In-Full)
• Out-of-Stock (OOS) %
• Turnaround Time (TAT)
• Coordinate with manufacturing, cold-chain logistics, warehousing, and distribution teams to align production and inventory with platform demand.
• Ensure adequate availability during demand surges, promotional periods, and new launches.
• Expand store-level assortment coverage and maintain category-specific service levels.
• Ensure adherence to appropriate supply-chain requirements for frozen/cold-chain products and ambient products.

3. Inventory Health & Commercial Reconciliation

• Monitor inventory aging, Days of Cover (DOC), and buffer stock across partner distribution centers.
• Minimize short-expiry returns, excess inventory, and product write-offs.
• Oversee commercial processes, including:
• GRN reconciliation
• Billing accuracy
• Debit/Credit Note settlements
• Payment tracking
• Resolve day-to-day operational and commercial issues between platform buying teams, hub operations, and internal logistics teams.
• Ensure timely closure of commercial discrepancies and claims.

4. Category Analytics & Business Insights

• Analyze daily sell-through, off-take velocity, SKU performance, pin-code reach, and category-level market share.
• Track competitor pricing, promotions, visibility, assortment, and campaign mechanics.
• Benchmark platform-level fill rates and operational performance.
• Identify growth opportunities based on sales trends, consumer behavior, and platform data.
• Prepare regular performance reviews, revenue projections, business forecasts, and channel strategy updates for the Head of Q-Commerce & E-Commerce.

Candidate Profile & Requirements

Experience

• 3-6 years of experience in Key Account Management, Sales, or Operations within Quick Commerce / E-Commerce.
• Experience in FMCG, packaged foods, food & beverage, or consumer brands is preferred.
• Hands-on experience managing major Q-Commerce platforms is strongly preferred.

Education

• Bachelor's degree in Business, Supply Chain, Marketing, or a related discipline.
• MBA from a reputed/premier institute will be an added advantage.

Category & Operational Expertise

• Experience or strong understanding of multi-category FMCG portfolios.
• Exposure to chilled/frozen supply chains along with high-velocity ambient categories will be a strong advantage.
• Understanding of dark-store operations, platform fulfillment, inventory management, and Q-Commerce supply chains.

Technical Skills

• Advanced proficiency in MS Excel / Google Sheets, including:
• Pivot Tables
• XLOOKUP/VLOOKUP
• SUMIFS/COUNTIFS
• Data analysis
• Demand forecasting
• Business and sales models
• Strong familiarity with Q-Commerce/e-commerce partner dashboards and supplier portals.
• Ability to interpret large datasets and convert insights into actionable business plans.

Key Competencies

• High ownership and accountability
• Strong commercial and negotiation skills
• Data-driven decision-making
• Excellent stakeholder management
• Strong problem-solving ability
• Entrepreneurial mindset
• Ability to work in a fast-paced, high-growth environment
• Strong execution orientation and attention to operational detail

Why Join Us?

• Opportunity to work with a high-growth FMCG portfolio.
• Direct exposure to leading Q-Commerce platforms.
• Opportunity to manage multiple categories and build deep expertise across Frozen, Noodles, and Beverages.
• High visibility and ownership with significant scope for career growth and leadership progression.
• Opportunity to work at the intersection of sales, e-commerce, supply chain, and category management.