Key Accounts Manager - Ecommerce

Grahil Wellness; Delhi; On-site; INR 480,000 - 720,000; Full time

Job summary

Khari Foods is seeking a proactive Junior Key Account Manager to support day-to-day management of key accounts in Delhi. You will coordinate with sales, operations, and finance to ensure timely order processing, inventory and performance tracking.

Ideal candidates have 2–4 years’ experience in FMCG/food, with strong Excel skills and the ability to work with cross-functional teams across e-commerce, modern trade and wholesale channels.

Qualifications

• 2–4 years experience in KAM or sales.
• Experience in FMCG, food, e-commerce or modern trade.
• Graduate in Business Administration, Marketing or Commerce.
• Proactive, accountable and execution-oriented.

Responsibilities

• Support management and growth of assigned key accounts.
• Maintain regular communication with account representatives.
• Build relationships with stakeholders across accounts.
• Assist Senior KAM in account planning and execution.
• Track sales performance and prepare MIS.
• Coordinate order processing and inventory across channels.
• Support promotions and commercial coordination with marketing.
• Provide actionable observations based on account data.

Skills

Sales & KAM

Coordination

Numbers & reporting

Communication skills

Cross-functional teamwork

Account management

Execution

Education

Graduate in Business Administration, Marketing or Commerce

Tools

MS Excel

Google Sheets

Job description

Job Description Junior Key Account Manager (Jr. KAM)

Position: Junior Key Account Manager (Jr. KAM)
Department: Sales / Key Accounts
Location: NSP, Pitampura, Delhi
Employment Type: Full-Time
Experience: 2–4 Years
Industry: FMCG / Food & Beverages
Reporting To: Senior Key Account Manager / Sales Head

About Khari Foods

Khari Foods is a growing FMCG brand focused on delivering high-quality food products with a strong emphasis on taste, health, quality, and consumer experience. As we continue to expand across key sales channels, we are looking for a proactive and commercially driven Junior Key Account Manager to support and grow our key accounts.

Job Overview

The Junior Key Account Manager will be responsible for supporting the day-to-day management of assigned key accounts and ensuring smooth execution across sales, inventory, promotions, order processing, and account coordination.

The role requires someone who is comfortable working with numbers, coordinating with multiple internal and external stakeholders, tracking account performance, and ensuring timely execution of business requirements.

The ideal candidate should have prior exposure to FMCG, food, consumer products, e-commerce, quick commerce, modern trade, or similar categories.

Key Responsibilities

Key Account Management

• Support the management and growth of assigned key accounts.
• Maintain regular communication with account representatives and ensure timely resolution of operational requirements.
• Build and maintain professional relationships with key stakeholders across assigned accounts.
• Assist the Senior KAM/Sales Head in account planning and execution.

Sales & Business Performance

• Track account-wise sales performance, targets, growth, and achievement.
• Prepare and maintain regular sales reports and MIS.
• Analyse sales trends, SKU performance, and account-level performance.
• Identify potential opportunities to improve sales, assortment, visibility, and availability.
• Support the team in achieving monthly and quarterly sales targets.

Order & Inventory Coordination

• Coordinate order processing and ensure timely fulfilment of purchase orders.
• Monitor inventory and stock availability across assigned accounts.
• Coordinate with warehouse, supply chain, operations, and finance teams for smooth order execution.
• Track out-of-stock situations and work internally to minimise lost sales.

E-commerce / Quick Commerce / Modern Trade Coordination

• Support business operations across relevant channels such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart, Modern Trade and other key accounts, depending on account allocation.
• Monitor product listings, pricing, availability, assortment, and promotional execution.
• Coordinate for new SKU listings, catalogue updates, and account-specific requirements.
• Track platform/account performance and highlight issues requiring corrective action.

Promotions & Commercial Coordination

• Coordinate account-level promotions, offers, campaigns, and visibility initiatives.
• Maintain records of commercial agreements, schemes, discounts, and promotional activities.
• Coordinate with the marketing team for creatives, banners, product information, and campaign requirements.
• Support reconciliation of account claims, deductions, and commercial documentation in coordination with Finance.

Reporting & Analysis

• Maintain accurate account-wise sales and performance data.
• Prepare weekly and monthly performance reports.
• Track targets vs. achievements and highlight performance gaps.
• Provide actionable observations based on account and SKU-level data.

Skills & Competencies

• Good understanding of sales and key account management.
• Strong coordination and follow-up skills.
• Comfortable working with numbers, sales data, and reports.
• Good working knowledge of MS Excel / Google Sheets.
• Strong written and verbal communication skills.
• Ability to work with cross-functional teams including Sales, Operations, Warehouse, Finance, and Marketing.
• Strong problem-solving and execution capabilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Commercial awareness and willingness to learn account-level business dynamics.

Preferred Candidate Profile

• 1–3 years of experience in Key Account Management, Sales, Business Development, E-commerce, Modern Trade, or a related function.
• Experience in FMCG, Food & Beverages, D2C, Consumer Goods, E-commerce or Quick Commerce will be preferred.
• Exposure to handling or supporting major online/offline accounts will be an advantage.
• Graduate in Business Administration, Marketing, Commerce, or a related field.
• Candidates with strong execution skills and relevant account exposure are encouraged to apply even if their previous designation was not KAM.

What We Are Looking For

We are looking for someone who is proactive, accountable, analytical, and execution-oriented. The candidate should be willing to take ownership of day-to-day account operations while developing the commercial and relationship-management skills required to grow into an independent Key Account Manager.