Key Accounts Manager - Bangalore

Delhivery; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Flexible work norms

Job summary

Delhivery is seeking a dynamic Key Account Manager to own and grow a portfolio of strategic clients in Bengaluru, driving revenue expansion and deepening relationships. This role requires navigating multi-stakeholder environments with high ownership and strong commercial acumen.

You will collaborate across onboarding, operations, and product teams to ensure seamless service delivery, conduct regular business reviews, and develop tailored account plans with clear growth milestones.

Qualifications

• 2–6 years of experience in Key Account Management, Client Success, or related B2B sales/service role; logistics or supply chain experience preferred.
• Proven track record of managing and growing multiple enterprise accounts simultaneously.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
• Excellent communication, presentation, and negotiation skills.
• Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools (Salesforce, Zoho, etc.).
• High ownership mentality with the ability to work independently under pressure and meet revenue targets.
• Problem-solving orientation able to anticipate client needs and deliver proactive solutions.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

Responsibilities

• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.
• Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
• Maintain accurate account data, pipeline updates, and forecasts in the CRM system.
• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders.
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.

Skills

Key account management

Relationship building

Communication

Negotiation

Data-driven decision making

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Zoho

CRM tools

Excel/Sheets

Job description

Role Overview

As a Key Account Manager at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to navigate complex, multi-stakeholder environments.

Key Responsibilities

• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions. Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement. Maintain accurate account data, pipeline updates, and forecasts in the CRM system.
  Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
  Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
  Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
  Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
  Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.

Desired Candidate Profile

• 2-6 years of experience in Key Account Management, Client Success, or a related B2B sales/service role; logistics or supply chain experience preferred.
• Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
• Excellent communication, presentation, and negotiation skills.
• Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools (Salesforce, Zoho, etc.).
• High ownership mentality with the ability to work independently under pressure and meet revenue targets.
• Problem-solving orientation able to anticipate client needs and deliver proactive solutions.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

What We Offer

• Competitive compensation with performance-linked incentives.
• Opportunity to work with India's leading logistics brand and some of the country's largest enterprise clients.
• High-growth environment with fast career progression paths.
• Collaborative and data-driven work culture with access to best-in-class tools and technology.
• Health insurance, wellness benefits, and flexible work norms

Delhivery Limited | Gurugram, India | www.delhivery.com