Manager Retention

Delhivery; Bengaluru; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Delhivery is seeking an experienced Key Account Manager in Bengaluru to own a portfolio of strategic clients and drive revenue expansion. You will nurture relationships, lead account planning, and coordinate with cross-functional teams to deliver best-in-class service.

Ideal candidates have 4-8 years in KAM or related B2B roles, with strong negotiation, communication, and data-driven decision making. MBA is a plus; logistics experience is preferred.

Qualifikationen

• 4-8 years of experience in Key Account Management or related B2B roles, preferably in logistics or supply chain.
• Demonstrated track record of managing and growing multiple enterprise accounts.
• Strong relationship-building skills to engage stakeholders at various levels.
• Excellent communication, presentation, and negotiation abilities.
• Data-driven decision making with proficiency in Excel/Sheets and CRM tools.
• High ownership mindset with ability to work independently and meet revenue targets.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

Aufgaben

• Manage and grow a portfolio of enterprise and mid-market clients with focus on retention and value.
• Develop tailored account plans with revenue targets and growth milestones.
• Identify upsell and cross-sell opportunities across Delhivery's logistics products.
• Serve as primary client contact, resolving escalations and coordinating with internal teams.
• Conduct regular business reviews to track KPIs and future growth plans.
• Analyze client data, market trends, and competition to spot risks and opportunities.
• Collaborate with onboarding, operations, and product teams to ensure seamless delivery.
• Maintain accurate account data, pipeline updates, and forecasts in CRM.

Kenntnisse

Key Account Management

Client Success

B2B Sales

Relationship Building

Negotiation

Data analysis

Excel/Sheets

CRM tools

Ausbildung

Bachelor's degree in Business/Commerce/Engineering

MBA (preferred)

Tools

CRM Tools (Salesforce/Zoho)

Excel/Google Sheets

Jobbeschreibung

As a Key Account Manager at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to navigate complex, multi-stakeholder environments.

Key Responsibilities

• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.
• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.
• Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
• Maintain accurate account data, pipeline updates, and forecasts in the CRM system.

Desired Profile

• 4-8 years of experience in Key Account Management, Client Success, or a related B2B sales/service role; logistics or supply chain experience preferred.
• Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
• Excellent communication, presentation, and negotiation skills.
• Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools
• High ownership mentality with the ability to work independently under pressure and meet revenue targets.
• Problem-solving orientation - able to anticipate client needs and deliver proactive solutions.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.