Key Account Manager

Delhivery; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

A logistics company is urgently seeking a New Business Development Associate for multiple locations, including Mumbai. The role emphasizes selling logistics services and managing client relationships. Ideal candidates should possess strong data analytics and program management skills, with a background in client relationship management. This full-time position offers opportunities for growth in a fast-paced, client-focused environment.

Qualifications

• 2-3 years of experience in client relationship management and CX analytics.
• Strong interpersonal skills.
• Proactive and self-driven with a great sense of ownership.
• Strong problem-solving and prioritization skills with an eye for detail.
• Good at negotiation and persuasion.
• Advanced Excel and SQL are mandatory.
• Knowledge of the e-commerce industry preferred.

Responsibilities

• Sell logistics services to D2C/Brand enterprises.
• Build bespoke solutions and pricing.
• Manage and grow existing clients.
• Nurture client relationships and retain the business.
• Nurture client relationships, build a positive client experience, retain the business, and identify growth opportunities.
• Conduct business reviews with clients and focus on service delivery experience.
• Escalate and resolve areas of concern raised by clients.
• Monitor performance against service level agreements and flag potential issues for timely resolution.

Skills

Program management

Data analytics

Advanced Excel

SQL

Knowledge of the e-commerce industry

Client relationship management

CX analytics

Interpersonal skills

Problem-solving

Negotiation and persuasion

Job description

Urgent Opening for the Role of New Business Development for various locations - Delhi, Mumbai, Hyderabad, Surat, Lucknow, Chandigarh

Responsibilities

• Sell Logistics services to D2C/Brand enterprises – responsible for account management, new business development, revenue, and profitability.
• Build bespoke solutions and pricing.
• Coordinate with internal and external tech stakeholders to improve the current tech product capability.
• Manage and grow existing clients.
• Nurture client relationships, build a positive client experience, retain the business, and identify growth opportunities.
• Conduct business reviews with clients and focus on service delivery experience.
• Escalate and resolve areas of concern raised by clients.
• Monitor performance against service level agreements and flag potential issues for timely resolution.

Skills

• Strong in program management and data analytics. Advanced Excel and SQL are mandatory.
• Preferred to have knowledge of the e-commerce industry.
• 2-3 years of experience in client relationship management and CX analytics.
• Strong interpersonal skills.
• Proactive and self-driven with a great sense of ownership.
• Strong problem‑solving and prioritization skills with an eye for detail.
• Good at negotiation and persuasion.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Transportation, Logistics, Supply Chain and Storage, and Manufacturing