Key Accounts Executive - Mumbai

Delhivery; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Health insurance

Wellness benefits

Flexible work norms

Résumé du poste

Delhivery in Mumbai seeks a dynamic Key Account Executive to own and grow a portfolio of strategic clients, driving revenue expansion and delivering best-in-class service. You will craft tailored account plans, manage enterprise and mid-market relationships, and collaborate with Operations, Finance, and Product teams to ensure seamless delivery and value realization for clients.

The role emphasizes upselling, data-driven decisions, and proactive problem solving in a fast-paced logistics

Qualifications

• 2–6 years of experience in Key Account Management, Client Success, or related B2B sales/service role; logistics or supply chain experience preferred.
• Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
• Excellent communication, presentation, and negotiation skills.
• Data-driven decision making with proficiency in Excel/Sheets and CRM tools.

Responsabilités

• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, coordinating with internal stakeholders (Operations, Finance, Product, Tech).
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.
• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.
• Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
• Maintain accurate account data, pipeline updates, and forecasts in the CRM system.

Connaissances

Key Account Management

B2B sales

CRM tools

Excel/Google Sheets

Stakeholder management

Formation

Bachelor's degree in Business/Commerce/Engineering

MBA preferred

Outils

Salesforce

Zoho CRM

Description du poste

As a Key Account Executive at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to navigate complex, multi-stakeholder environments.

Key Responsibilities

• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.
• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.
• Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
• Maintain accurate account data, pipeline updates, and forecasts in the CRM system.

Desired Candidate Profile

• 2-6 years of experience in Key Account Management, Client Success, or a related B2B sales/service role; logistics or supply chain experience preferred.
• Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
• Excellent communication, presentation, and negotiation skills.
• Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools (Salesforce, Zoho, etc.).
• High ownership mentality with the ability to work independently under pressure and meet revenue targets.
• Problem‑solving orientation able to anticipate client needs and deliver proactive solutions.
• Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

What We Offer

• Competitive compensation with performance-linked incentives.
• Opportunity to work with India's leading logistics brand and some of the country's largest enterprise clients.
• High-growth environment with fast career progression paths.
• Collaborative and data-driven work culture with access to best-in-class tools and technology.
• Health insurance, wellness benefits, and flexible work norms.