Key Account Manager- Logistics

Rhenus; Mumbai; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Rhenus in Mumbai is seeking a Key Account Manager specializing in Operations & Sales to nurture strategic customer partnerships and drive revenue growth. You will coordinate with logistics and sales teams to deliver seamless service and superior customer experience.

The ideal candidate has 2–4 years in KAM, CS, Sales or Operations within logistics, strong negotiation skills and a proven ability to manage multiple accounts and complex shipments while supporting contract renewals and rate

Qualifications

• 2–4 years experience in KAM, CS, Sales or Operations in logistics.
• Strong understanding of logistics operations and customer management.
• Experience handling B2B customers and managing multiple accounts.
• Excellent communication and negotiation skills.
• Commercial acumen with ability to identify opportunities.
• Strong coordination and problem-solving skills.
• Ability to manage customer escalations and meet deadlines.
• MS Office proficiency, especially Excel and PowerPoint.
• Willingness to travel for customer meetings.

Responsibilities

• Manage and develop relationships with key customers.
• Coordinate with operations to ensure timely service delivery.
• Handle day-to-day operational queries and escalations.
• Ensure smooth execution of customer shipments and logistics.
• Identify opportunities for account growth, cross-sell and up-sell.
• Prepare quotations, proposals and commercial submissions.
• Track account performance and revenue.
• Support contract renewals and rate negotiations.
• Prepare MIS and reports for key accounts.

Skills

Key Account Management

Customer Success

Sales

Operations

B2B

Communication

Negotiation

MS Office

Excel

PowerPoint

Travel

Education

Graduate degree

MBA/PGDM

Tools

MS Office

Job description

Job Description: Key Account Manager Operations & Sales

Job Title: Key Account Manager – Operations & Sales
Location: Mumbai
Experience: 2–4 Years
Industry: Logistics / Freight Forwarding / Supply Chain
Employment Type: Full-time

About the Role

We are looking for a Key Account Manager who will be responsible for managing key customer relationships while driving business growth and ensuring smooth operational delivery. The role will involve close coordination with customers and internal teams to ensure service quality, customer satisfaction and revenue growth.

Key Responsibilities

• Manage and develop relationships with key customers and act as the primary point of contact.
• Understand customer requirements and coordinate with operations teams to ensure timely and efficient service delivery.
• Handle day-to-day operational queries, escalations and customer concerns.
• Ensure smooth execution of customer shipments and logistics requirements.
• Identify opportunities for account growth, cross-selling and up-selling of logistics solutions.
• Work closely with sales and operations teams to meet customer expectations and business targets.
• Prepare quotations, proposals and commercial submissions as required.
• Track account performance, revenue, profitability and customer service levels.
• Conduct regular customer meetings and maintain strong stakeholder relationships.
• Monitor service issues and drive timely resolution with relevant internal teams.
• Support contract renewals, rate negotiations and commercial discussions.
• Maintain accurate records of customer interactions, business opportunities and account performance.
• Prepare regular MIS and reports for key accounts.

Candidate Profile

• 2–4 years of experience in Key Account Management, Customer Success, Sales or Operations within the logistics/freight forwarding/supply chain industry.
• Good understanding of logistics operations and customer management.
• Experience in handling B2B customers and managing multiple accounts.
• Strong communication and negotiation skills.
• Commercial understanding with an ability to identify business opportunities.
• Strong coordination and problem-solving skills.
• Ability to manage customer escalations and work under deadlines.
• Proficiency in MS Office, particularly Excel and PowerPoint.
• Willingness to travel for customer meetings, when required.

Education

• Graduate in any discipline.
• MBA/PGDM in Sales, Marketing, Logistics or Supply Chain Management will be an added advantage.