Key Accounts Manager- 3PL

Vtransport; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vtransport is seeking a Client Relationship Manager to manage key client relationships and ensure smooth day-to-day service delivery. The role involves coordinating with internal teams to meet client requirements and maintain high satisfaction levels.

The candidate will conduct regular business reviews, monitor performance metrics, and support contract renewals while ensuring accurate documentation and timely communication.

Responsibilities

• Manage and develop relationships with key clients to ensure long-term partnerships and customer satisfaction.
• Act as the primary point of contact for clients regarding day-to-day operations, service delivery, and escalations.
• Coordinate with warehouse, transportation, inventory, and operations teams to ensure smooth execution of client requirements.
• Monitor SLAs, KPIs, turnaround time (TAT), inventory accuracy, order fulfilment, and overall service performance.
• Conduct regular client meetings, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Prepare and present MIS reports, operational dashboards, performance reports, and business review presentations.
• Handle customer complaints, resolve operational issues, and implement corrective and preventive actions.
• Identify opportunities for account growth, service enhancement, cross-selling, and upselling.
• Monitor account profitability, operational costs, billing accuracy, and commercial commitments.
• Coordinate with finance teams for invoicing, billing disputes, outstanding payments, and account reconciliation.
• Ensure compliance with contractual obligations, client SOPs, quality standards, and company policies.
• Work closely with internal stakeholders to improve productivity, optimize costs, and enhance customer experience.
• Support contract renewals, rate negotiations, and implementation of new client requirements.
• Maintain accurate account documentation and ensure timely communication with all stakeholders.

Job description

Role & responsibilities

• Manage and develop relationships with key clients to ensure long-term partnerships and customer satisfaction.
• Act as the primary point of contact for clients regarding day-to-day operations, service delivery, and escalations.
• Coordinate with warehouse, transportation, inventory, and operations teams to ensure smooth execution of client requirements.
• Monitor SLAs, KPIs, turnaround time (TAT), inventory accuracy, order fulfilment, and overall service performance.
• Conduct regular client meetings, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Prepare and present MIS reports, operational dashboards, performance reports, and business review presentations.
• Handle customer complaints, resolve operational issues, and implement corrective and preventive actions.
• Identify opportunities for account growth, service enhancement, cross-selling, and upselling.
• Monitor account profitability, operational costs, billing accuracy, and commercial commitments.
• Coordinate with finance teams for invoicing, billing disputes, outstanding payments, and account reconciliation.
• Ensure compliance with contractual obligations, client SOPs, quality standards, and company policies.
• Work closely with internal stakeholders to improve productivity, optimize costs, and enhance customer experience.
• Support contract renewals, rate negotiations, and implementation of new client requirements.
• Maintain accurate account documentation and ensure timely communication with all stakeholders.