Key Accounts Manager

Acura Solutions

Pune District

On-site

INR 600,000 - 900,000

Full time

14 days+
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Job summary

Acura Solutions in Pune is seeking a result-oriented account manager to build and nurture relationships with strategic customers in our portfolio. You will understand client requirements, tailor suitable solutions, and drive revenue growth while coordinating with internal teams to ensure seamless order processing and delivery.

Responsibilities include conducting regular business reviews, forecasting, and reporting on account performance, while focusing on upselling and cross-selling

Responsibilities

  • Manage and maintain relationships with key and strategic accounts.
  • Understand customer requirements and provide suitable solutions.
  • Achieve sales targets and drive revenue growth from key accounts.
  • Handle customer inquiries, negotiations, quotations, and order processing.
  • Identify upselling and cross-selling opportunities.
  • Prepare sales forecasts, account plans, and regular sales reports.
  • Coordinate with internal teams including sales, operations, logistics, finance, and customer service.
  • Monitor order fulfillment, delivery schedules, payments, and customer issues.
  • Resolve customer complaints and ensure high customer satisfaction.
  • Conduct regular customer meetings and business reviews.

Job description

Role & responsibilities
Key Responsibilities
  • Manage and maintain relationships with key and strategic accounts.
  • Understand customer requirements and provide suitable solutions.
  • Achieve sales targets and drive revenue growth from key accounts.
  • Handle customer inquiries, negotiations, quotations, and order processing.
  • Identify upselling and cross-selling opportunities.
  • Prepare sales forecasts, account plans, and regular sales reports.
  • Coordinate with internal teams including sales, operations, logistics, finance, and customer service.
  • Monitor order fulfillment, delivery schedules, payments, and customer issues.
  • Resolve customer complaints and ensure high customer satisfaction.
  • Conduct regular customer meetings and business reviews.
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