Key Account Manager

QWQER Technologies Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

QWQER Technologies Pvt Ltd in Bengaluru seeks a proactive Client Relationship Manager to drive growth across assigned key accounts, increase orders per day, identify upsell opportunities for QWQERExpress, and build strategic growth plans while negotiating renewals.

You will maintain strong stakeholder relationships, be the primary contact for clients, conduct regular business reviews, present performance insights, and coordinate with operations, finance, and support to ensure SLAs, pricing,

Responsibilities

• Drive growth of existing business across assigned key accounts.
• Increase OPD (Orders Per Day) and maximize account potential.
• Identify opportunities for upselling and cross-selling QWQERExpress services.
• Build account growth plans and execute strategies to improve wallet share from existing clients.
• Negotiate commercial agreements, pricing revisions, and contract renewals.
• Monitor account profitability and ensure sustainable revenue growth.
• Coordinate with customers for operational expansions and new business opportunities within existing accounts.
• Build and maintain strong long-term relationships with key stakeholders.
• Act as the primary point of contact for assigned client accounts.
• Ensure high levels of customer satisfaction through proactive engagement and support.
• Conduct regular Weekly/Monthly Business Reviews (WBRs/MBRs).
• Present operational performance reports, growth insights, and improvement initiatives.
• Understand customer pain points and work with internal teams to provide effective solutions.
• Handle and resolve escalations within defined TATs.
• Act as a key escalation point for delivery failures, claims, and operational issues.
• Ensure smooth execution during peak demand and surge periods.
• Monitor order trends, operational challenges, and service performance proactively.
• Coordinate with operations teams to maintain SLA adherence and service quality.
• Implement and monitor surge pricing based on operational demand and business requirements.
• Ensure timely collections and adherence to agreed payment terms.
• Coordinate with finance teams for invoice reconciliation and closure of outstanding payments.
• Monitor receivables and reduce payment delays.
• Resolve disputes related to deductions, claims, and invoicing.
• Support healthy cash flow management through proactive payment follow-ups.
• Collaborate closely with operations, finance, customer support, and leadership teams.
• Ensure timely issue resolution and process compliance.
• Track KPIs, account performance metrics, and service levels regularly.
• Support operational improvements and automation initiatives where required.

Job description

• Drive growth of existing business across assigned key accounts.
• Increase OPD (Orders Per Day) and maximize account potential.
• Identify opportunities for upselling and cross-selling QWQERExpress services.
• Build account growth plans and execute strategies to improvewallet share from existing clients.
• Negotiate commercial agreements, pricing revisions, andcontract renewals.
• Monitor account profitability and ensure sustainable revenuegrowth.
• Coordinate with customers for operational expansions and newbusiness opportunities within existing accounts.

Client Relationship Management

• Build and maintain strong long-term relationships with keystakeholders.
• Act as the primary point of contact for assigned clientaccounts.
• Ensure high levels of customer satisfaction through proactiveengagement and support.
• Conduct regular Weekly/Monthly Business Reviews (WBRs/MBRs).
• Present operational performance reports, growth insights, andimprovement initiatives.
• Understand customer pain points and work with internal teams toprovide effective solutions.

Operations & Escalation Management

• Handle and resolve escalations within defined TATs.
• Act as a key escalation point for delivery failures, claims,and operational issues.
• Ensure smooth execution during peak demand and surge periods.
• Monitor order trends, operational challenges, and serviceperformance proactively.
• Coordinate with operations teams to maintain SLA adherence andservice quality.
• Implement and monitor surge pricing based on operational demandand business requirements.
• Ensure timely collections and adherence to agreed paymentterms.
• Coordinate with finance teams for invoice reconciliation andclosure of outstanding payments.
• Monitor receivables and reduce payment delays.
• Resolve disputes related to deductions, claims, and invoicing.
• Support healthy cash flow management through proactive paymentfollow-ups.

Cross-Functional Coordination

• Collaborate closely with operations, finance, customer support,and leadership teams.
• Ensure timely issue resolution and process compliance.
• Track KPIs, account performance metrics, and service levelsregularly.
• Support operational improvements and automation initiativeswhere required.