Key Accounts Executive – After-Sales

Frido; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Frido Mobility, part of The Wellbeing Company, is seeking a Key Accounts Executive to manage day-to-day after-sales relationships with assigned key accounts in Pune. You will focus on spares, service revenue, handling enquiries, quotations, orders, and contract renewals while coordinating with the KAM to drive growth.

You will build strong relationships with customers' maintenance, stores, and procurement teams, maintain installed-base records, and support account plans while aiming to achieve

Qualifications

• 2–5+ years in B2B after-sales or related roles.
• Graduation is mandatory.
• Experience with quotations, POs, invoicing, and collections.

Responsibilities

• Manage day-to-day after-sales relationships with key accounts and grow spares/service revenue.
• Handle enquiries, quotations, orders, renewals, and service coordination.
• Coordinate POs, spares, logistics, service visits, and contracts.
• Track invoices and maintain CRM with pipeline.
• Prepare MIS reports on orders, sales, and collections.

Skills

B2B after-sales

Service coordination

Customer support

MS Excel

CRM tools

Education

Graduation

Tools

CRM tools

MS Excel

Job description

Role: Key Accounts Executive – After-Sales

Department: B2B

Location: Pune

Frido Mobility, part of The Wellbeing Company, designs and builds innovative mobility and comfort solutions that help people move freely and live comfortably—from electric wheelchairs and mobility scooters to smart recliners and transfer lifts.

We pride ourselves on world-class engineering, human-centric design, and customer care that goes beyond transactions to truly enable independence.

About the Role

We are looking for a Key Accounts Executive to manage day-to-day after-sales relationships with assigned key accounts and increase spares and service revenue. The role involves handling enquiries, quotations, orders, contract renewals, and service coordination to ensure customers receive fast and reliable support.

You will work alongside the Key Accounts Manager, executing account plans and identifying new business opportunities.

Key Responsibilities

• Act as the daily point of contact for assigned key accounts on spares, service, and contract matters.
• Build strong relationships with customers’ maintenance, stores, and procurement teams.
• Maintain installed-base records for each account, including equipment, age, warranty, and contract status.
• Support the Key Accounts Manager in preparing account plans.
• Generate and follow up on enquiries for spares, consumables, service visits, AMC/CMC contracts, and upgrades.
• Prepare quotations and proposals within pricing guidelines and follow up to closure.
• Track contract expiry dates and initiate renewal discussions at least 60–90 days in advance.
• Identify upselling opportunities from service reports and equipment history and flag them to the manager.
• Achieve monthly and quarterly after-sales sales targets.

Order & Service Coordination

• Process purchase orders with the backend team and track them from order to delivery.
• Coordinate with spares planning and logistics on availability, dispatch, and delivery timelines.
• Schedule service engineer visits and ensure service reports are shared with customers.
• Handle complaints and escalations directly, escalating critical issues to the manager.

Collections & Reporting

• Follow up on invoices and payments to keep receivables within agreed limits.
• Keep CRM updated with enquiries, quotations, and pipeline.
• Prepare weekly and monthly MIS reports on orders, sales, pending quotations, and collections.

Required Qualifications & Experience

• 2–5+ years of experience in B2B after-sales, spares sales, service coordination, or customer support.
• Minimum Graduation is mandatory.
• Working knowledge of quotations, purchase orders, invoicing, and collections.
• Comfortable using MS Excel and CRM tools.

Preferred Experience

• Experience in office furniture, mobility, wheelchairs, etc.
• Exposure to AMC/CMC contract sales or renewals.

Skills & Attributes

• Customer Focus: Responsive, dependable, and committed to following through on every commitment.
• Communication: Clear and professional communication in English and Hindi. Knowledge of a third language is optional.
• Technical Understanding: Basic understanding of equipment and maintenance needs.
• Organization: Ability to manage multiple enquiries and orders efficiently.
• Coordination: Works effectively with service, spares, and finance teams.
• Learning Mindset: Keen to grow into a Key Accounts Manager role.