Key Account Manager Service Management & Client Relations

G.S. & CO PVT. LTD.; New Delhi; Presencial; INR 800.000 - 1.500.000; Jornada completa

Descripción de la vacante

G.S. & CO PVT. LTD.

is seeking a Key Account Manager with a strong background in After Sales Service operations for Home Appliances and Consumer Electronics in India. The role emphasizes managing strategic client relationships, gathering business requirements, coordinating with internal development teams, and ensuring delivery and adoption of service management solutions. Ideal candidates will have hands-on experience in service operations, strong client communication skills, and the ability to

Formación

• Experience in Indian service industry or after-sales operations.
• Excellent English and Hindi communication skills.
• Ability to gather requirements, document needs, and translate to development teams.
• Experience in UAT, testing, and coordinating with clients.

Responsabilidades

• Act as primary contact for key clients and manage day-to-day communications.
• Gather and communicate client requirements to internal teams.
• Coordinate UAT sessions and feature demonstrations with clients.
• Demonstrate products and walkthroughs to clients and prospects.
• Drive change management with new features, enhancements and processes.
• Track development activities, monitor timelines and coordinate with teams.
• Align stakeholders and ensure clear communication of business objectives.

Conocimientos

Client relationship

Business analysis

Communication (English/Hindi)

UAT coordination

Stakeholder coordination

Technical understanding

Herramientas

SMS/CRM

Descripción del empleo

Role & responsibilities

We are looking for a Key Account Manager with a strong understanding of the After Sales Service operations in Home Appliances and Consumer Electronics industry in India and an engineering background.

The ideal candidate will have hands‑on experience in service operations, strong client communication skills, and the ability to bridge the gap between business requirements and technical implementation.

This role involves managing key client relationships, understanding business requirements, coordinating with internal development teams, and ensuring the successful delivery and adoption of our service management solutions.

KEY RESPONSIBILITIES

• Client Relationship Management: Act as the primary point of contact for key clients, managing day‑to‑day communications, queries, and operational requirements.
  
• Business Requirement Gathering: Understand, document, and communicate client business requirements to internal development teams.
  
• User Acceptance Testing (UAT): Conduct internal testing of new features and enhancements, and coordinate external UAT sessions with clients to ensure requirements are met.
  
• System Demonstrations: Deliver product demonstrations and walkthroughs to prospective and existing clients.
  
• Change Management: Conduct demonstrations and detailed walkthroughs of new features, system enhancements, and process changes.
  
• Project Coordination: Track ongoing development activities, monitor deliverables and timelines, and coordinate with internal teams to ensure timely execution.
  
• Stakeholder Coordination: Work closely with clients, developers, and internal stakeholders to ensure clear communication and alignment on business objectives.
  

Requirements & Qualifications

• Industry Experience: Demonstrated professional experience and a strong understanding of the Indian service industry.
  
  • Preferred: Home Appliances and Consumer Electronics service industries.
    
  • Also Considered: Heavy Machinery, Automotive, and other industries involving large-scale service operations.
    
• Communication Skills: Strong verbal and written communication skills in both English and Hindi.
  
• Client Management: Ability to manage client interactions professionally, understand operational challenges, and translate business needs into actionable requirements.
  
• Technical Understanding: Comfortable working with software applications, business workflows, and development teams.
  
• Analytical Skills: Strong problem‑solving skills, attention to detail, and the ability to manage multiple tasks and timelines effectively.
  

Preferred candidate profile

• Prior experience working with large-scale Service Management Systems (SMS), CRM platforms, or enterprise service applications.
  
• Experience in UAT, business analysis, requirements documentation, or software implementation.
  
• Familiarity with after‑sales service operations, service centres, warranty management, repair workflows, or field service management.