Service Sales Executive - Hindi

Nibav Lifts; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Nibav Lifts is hiring an Executive Service Sales - Junior Executive in Chennai to drive service contracts, maintenance, modernization and repairs. The role requires coordinating with service, operations and technical teams, preparing quotations, assisting in negotiations, and ensuring timely renewal of contracts. Fresh graduates with interest in sales and customer interactions are welcome.

English and Hindi proficiency required; travel may be needed for site visits and customer meetings.

Qualifications

• B.E./B.Tech in Mechanical, Electrical, Electronics or related engineering discipline (preferred).
• An MBA in Sales/Marketing with an engineering background is an added advantage.
• Freshers (0–1 year) or internships/projects in sales or customer service acceptable.
• English and Hindi language proficiency mandatory.

Responsibilities

• Achieve service sales targets for service contracts, maintenance, modernization, and repairs.
• Assist in executing strategies to expand the service business within the assigned area.
• Maintain regular contact with assigned existing clients to support retention and satisfaction.
• Log customer queries, concerns and complaints, and elevate them to the right team for timely resolution.
• Learn customer needs through site surveys and meetings, and share inputs to align service offerings.
• Prepare service quotations and proposals under guidance of Manager – Service Sales.
• Participate in contract discussions and negotiations alongside senior team members.
• Check that proposals follow customer requirements and company pricing policies before submission.
• Maintain the CRM and sales trackers.
• Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.
• Follow up on contract performance, payment collections and renewal due dates for assigned customers.
• Complete the company's training program on elevator systems, service products and sales processes.

Skills

Mechanical basics

Electrical basics

Customer interaction

Sales interest

Education

B.E./B.Tech in Mechanical / Electrical / Electronics or related engineering

MBA in Sales / Marketing with engineering background

Tools

MS Excel

MS Word

PowerPoint

CRM tools

Job description

Role Details

• * Designation: Executive Service Sales - Junior Executive
• * Department: Service & Maintenance Portfolio
• * Reports to: Manager – Service Sales

Key Responsibilities (KRAs)

• * Achieve service sales targets for service contracts, maintenance, modernization, and repairs.
• * Assist in executing strategies to expand the service business within the assigned area.
• * Maintain regular contact with assigned existing clients to support retention and satisfaction.
• * Log customer queries, concerns and complaints, and elevate them to the right team for timely resolution.
• * Learn customer needs through site surveys and meetings, and share inputs to align service offerings.
• * Prepare service quotations and proposals under the guidance of the Manager – Service Sales.
• * Participate in contract discussions and negotiations alongside senior team members.
• * Check that proposals follow customer requirements and company pricing policies before submission.
• * Maintain the CRM and sales trackers.
• * Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.
• * Follow up on contract performance, payment collections and renewal due dates for assigned customers.
• * Complete the company's training program on elevator systems, service products and sales processes.

Domain Skills

Expected at joining

• * Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
• * Interest in sales, customer interaction and building technologies.

Technical Competencies

• * Good verbal and written communication skills for customer and internal interactions.
• * Working knowledge of MS Excel, Word and PowerPoint; willingness to learn CRM tools.
• * Ability to prepare simple presentations and quotations.
• * Basic problem-solving ability to understand customer issues and route them correctly.
• * Ability to work in a team and coordinate with sales, operations and technical staff.
• * Ability to manage daily tasks, follow-ups and deadlines in an organized way.

Soft Skills

• * Eagerness to learn, coachability and a positive attitude.
• * Customer-first mindset and a professional, courteous approach.
• * Clear communication, including the ability to explain technical points in simple terms.
• * Basic analytical and reasoning ability.
• * Self-motivation, discipline and willingness to travel for customer and site visits.
• * Ability to adapt in a fast-paced environment and respond to changing priorities.
• * Good organizational and time-management skills.

Qualifications

• * B.E. / B.Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
• * An MBA in Sales / Marketing with an engineering background is an added advantage.

Experience Requirements

• * Freshers (0–1 year)
• * Internships or projects in sales, customer service

Language Proficiency

• *English and Hindi is mandatory