Key Account Manager

Bolt Earth; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

EV ecosystem exposure

Tech-driven environment

Customer exposure

Job summary

Bolt Earth in Bengaluru, India seeks a customer success professional to own relationships with key accounts and act as the primary point of contact. You will understand account needs, coordinate with Support, Operations, Product, and Technology, and drive end-to-end resolution with proactive communication.

You will deep-dive into root causes, track recurring issues, and translate feedback into actionable improvements, while maintaining account health and handling escalations with empathy and

Qualifications

• 2–4 years of experience, with 2+ years in Customer Success, Key Account Management, Account Management, Technical Account Management, or a similar customer-facing role.
• Strong technical aptitude with the ability to investigate and troubleshoot problems independently.
• Strong problem-solving skills and a willingness to identify the root cause rather than just manage symptoms.
• Experience working cross-functionally with Operations, Support, Product, Engineering, or Technology teams.
• Excellent communication, stakeholder management, and relationship-building skills.
• High degree of empathy, patience, and customer orientation.
• Strong ownership and ability to manage customer escalations effectively.
• Comfortable working with data, reports, dashboards, and customer metrics.
• Willingness to travel across India as required.

Responsibilities

• Own relationships with a portfolio of key accounts and act as the primary point of contact for customer success.
• Understand account requirements, operational challenges, pain points, and customer expectations.
• Bridge between customers and internal Support, Operations, Product, and Technology teams.
• Own customer issues end-to-end, from identification to resolution, with timely communication.
• Deep-dive into problems, analyse issues, identify root causes, and drive solutions.
• Track recurring issues and proactively work towards reducing repeat problems.
• Conduct regular customer touchpoints to gather feedback and identify improvement opportunities.
• Translate customer feedback into actionable inputs for internal teams and follow through on implementation.
• Manage escalations with empathy, urgency, and ownership.
• Maintain visibility on account health, open issues, escalations, and customer sentiment.
• Prepare regular account updates covering key concerns, action items, and improvement areas.

Skills

Communication skills

Stakeholder management

Problem solving

Empathy

Ownership

Cross-functional collaboration

Job description

ROLE

• – Own relationships with a portfolio of key accounts and act as the primary point of contact for customer success.
• – Understand account requirements, operational challenges, pain points, and customer expectations.
• – Act as the bridge between customers and internal Support, Operations, Product, and Technology teams.
• – Own customer issues end-to-end, from identification to resolution, with timely communication.
• – Deep-dive into problems yourself, analyse issues, identify root causes, and drive solutions.
• – Track recurring issues and proactively work towards reducing repeat problems.
• – Conduct regular customer touchpoints to gather feedback and identify improvement opportunities.
• – Translate customer feedback into actionable inputs for internal teams and follow through on implementation.
• – Manage escalations with empathy, urgency, and strong ownership.
• – Maintain visibility on account health, open issues, escalations, and customer sentiment.
• – Prepare regular account updates covering key concerns, action items, and improvement areas.

REQUIREMENTS

• – 2–4 years of experience, with 2+ years in Customer Success, Key Account Management, Account Management, Technical Account Management, or a similar customer-facing role.
• – Strong technical aptitude with the ability to investigate and troubleshoot problems independently.
• – Strong problem-solving skills and a willingness to identify the root cause rather than just manage symptoms.
• – Experience working cross-functionally with Operations, Support, Product, Engineering, or Technology teams.
• – Excellent communication, stakeholder management, and relationship-building skills.
• – High degree of empathy, patience, and customer orientation.
• – Strong ownership and ability to manage customer escalations effectively.
• – Comfortable working with data, reports, dashboards, and customer metrics.
• – Willingness to travel across India as required.

BENEFITS

• – Be part of India’s rapidly growing EV and clean mobility ecosystem.
• – Work in a fast-paced, technology-driven environment.
• – Gain exposure to customers, operations,