Key Account Sales Manager

Velodata Global Pvt Ltd; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology firm in Kerala is seeking a Key Account Manager to enhance relationships with existing customers. In this mid-senior level role, you will serve as the main contact for key accounts, helping clients maximize their use of the product. The ideal candidate has experience in SaaS or B2B technology, with strong organizational and communication skills. This full-time position emphasizes responsibility and the ability to adapt to changing situations.

Qualifications

• Experience managing customer or key accounts in SaaS, healthcare, or B2B technology.
• Ability to communicate comfortably with various stakeholders.
• Organized, flexible, and good at handling details.

Responsibilities

• Serve as the primary contact for key customers using the platform.
• Develop and maintain strong customer relationships.
• Understand product integration into customer operations.

Skills

Customer relationship management

Communication

Organizational skills

Problem-solving

Job description

Key Account Manager — someone who enjoys working with people, understands business, and can keep relationships strong without turning every call into a sales pitch or a therapy session.

What You’ll Be Doing (On Most Days)

• Be the go-to person for a group of important customers who already use and depend on our platform.
• Build solid relationships — the kind where customers call you first.
• Understand how our product fits into the customer’s world and help them get more value from it.
• Work with Product, Engineering, Support, and Sales team.
• Spot opportunities for renewals, expansions, or improvements.
• Keep track of account health, usage, and outcomes.

What We’re Looking For

• Experience managing customer or key accounts in SaaS, healthcare, or B2B technology.
• Someone who can talk to customers comfortably — from operations folks to leadership.
• Organized enough to stay on top of details, flexible enough to handle surprises.
• Good judgment, good communication, and a calm head when things get busy.
• A sense of responsibility and a sense of humor (both come in handy).

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales, Information Technology, and Business Development

Industries

IT Services and IT Consulting