Manager – Key Accounts

Ozonetel Communications Pvt. Ltd.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Performance Incentives

Mobile Allowance

Travel benefits

Other benefits

Job summary

Ozonetel Communications Pvt. Ltd. in Mumbai is seeking a Manager - Key Accounts to drive growth with existing clients. The ideal candidate should have 5+ years of experience in account management, particularly in Tech/SaaS industries. Duties include managing accounts, upselling services, and ensuring revenue targets are met. Strong analytical and communication skills are essential. The position offers a competitive salary package along with performance incentives and travel allowances.

Qualifications

• 5+ years of experience for Key Account Manager and 10+ years for Senior Key Account Manager.
• Experience in SME/Enterprise/Corporate sales background.
• Prior Account Management experience for Key Account Manager role is essential.

Responsibilities

• Manage existing accounts and increase revenue in existing accounts.
• Cross sell and upsell services.
• Conduct periodic reviews with key stakeholders in the account.

Skills

Account Management

Excellent communication skills

Analytical skills

Business Analysis

Knowledge of Enterprise SaaS

Job description

Position : Manager - Key Accounts

Experience: 5-10 years

Location: Mumbai

About the Role

We are looking for a growing Sales Team with Key Account Managers with 5+ years of experience and Sr. Key Account Managers with 10+ years of experience to join our team to drive growth.

What You’ll Be Doing

• Manage existing accounts, and increase revenue in existing accounts.
• Cross Sell and Upsell our services.
• Conduct periodic reviews with the key stakeholders in the account
• Control and manage churn and contraction.
• Ensure revenue targets are met, month on month
• Coordinate with respective teams to ensure a superior experience for the customer
• Account Management experience is essential
• Good understanding of Enterprise SaaS applications/ collaboration technology/ Telecom technologies/ workflow technologies.
• Build and promote strong, long-lasting customer relationships and understand client needs (from time to time)
• Excellent communication and presentation skills
• Analytical skills and Business Analysis experience to understand customer business, customer engagement challenges to align solutions for customer success.

Profile Requirements

• Experience of 5+ years for KAM and 10+ years for Senior KAM
• Should have SME/Enterprise/Corporate sales background
• Candidates with experience in Voice VAS service providers, Contact Centre solutions sales and/or Cloud Telephony products.
• Prior Account Management Experience for Key Account Manager role
• Experience in Tech/SaaS companies with Voice background

Additional Skills:

• Should have a basic/ foundation knowledge in information security standards like ISO27001, HIPAA, PCI-DSS etc.
• Should be aware of Ozonetel Information security framework, policies and standards.
• Follow security hygiene related standards related to desktop/ server / application / database/ network environments.

Preferred Industry:

Tech/SaaS companies with voice background

Salary & Compensation

Competitive Package + Performance Incentives + mobile allowance + travel + other benefits