Key Account Manager - Credit Life

Forward; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Forward, Mumbai, is seeking a seasoned Partner Key Account Manager to drive business performance through close coordination with the coverage team and by optimizing existing alliances across portfolios. You will build senior stakeholder relationships, develop zonal business plans aligned to national strategy, and collaborate with product and operations to tailor offerings.

MBA holders with 5–10 years in KAM/partnerships will thrive.

Qualifications

• MBA or equivalent degree in Business, Marketing, or a related field.
• 5-10 years of experience in Key Account Management, Partnership Management, or B2B Business Development (preferably in Financial Services or Insurance).
• Strong strategic and analytical thinking capabilities.
• Proven ability to drive results through cross-functional collaboration.
• Excellent communication, negotiation, and relationship management skills.

Responsibilities

• Drive business performance through effective coordination with the coverage team.
• Monitor and optimize the performance of existing alliances (partners/portfolio assigned).
• Develop and execute zonal business plans aligned with the national business strategy.
• Build and maintain strong relationships with senior stakeholders in partner organizations.
• Resolve escalations promptly and ensure smooth operations across all partner touchpoints.
• Collaborate with product and operations teams to tailor offerings based on partner needs.
• Provide market intelligence and competition insights to influence product and business strategies.
• Program manage partner relationships end-to-end, ensuring alignment and closing operational gaps.

Skills

Cross-functional collaboration

Strategic thinking

Analytical thinking

Communication

Negotiation

Relationship management

Market intelligence

Education

MBA in Business/Marketing

Job description

Role & responsibilities

• Drive business performance through effective coordination with the coverage team.


• Monitor and optimize the performance of existing alliances (partners/portfolio assigned).


• Develop and execute zonal business plans aligned with the national business strategy.


• Build and maintain strong relationships with senior stakeholders in partner organizations.


• Resolve escalations promptly and ensure smooth operations across all partner touchpoints.


• Collaborate with product and operations teams to tailor offerings based on partner needs.


• Provide market intelligence and competition insights to influence product and business strategies.


• Program manage partner relationships end-to-end, ensuring alignment and closing operational gaps.

Preferred candidate profile

• MBA or equivalent degree in Business, Marketing, or a related field.


• 5-10 years of experience in Key Account Management, Partnership Management, or B2B Business Development (preferably in Financial Services or Insurance).


• Strong strategic and analytical thinking capabilities.


• Proven ability to drive results through cross-functional collaboration.


• Excellent communication, negotiation, and relationship management skills.