Key Account Manager

RHUB Pay Service Private Limited; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

RHUB Pay Service Private Limited in Gurugram is seeking a seasoned Key Account Manager to own and grow strategic client portfolios in the fintech space. You will be the main contact, drive onboarding, and coordinate cross-functional teams to deliver value.

You will monitor performance, conduct business reviews, negotiate terms, and ensure regulatory compliance while achieving revenue, retention, and growth targets across diverse financial services.

Qualifications

• Degree in Business Administration, Finance, Marketing, or a related field.
• 48 years of experience in Key Account Management, Relationship Management, Business Development, or Client Success.
• Experience in FinTech, Payments, Banking, Lending, Forex, Remittance, or Financial Services is preferred.
• Strong understanding of digital payments, payment gateways, banking products, and financial technology solutions.

Responsibilities

• Manage portfolio of key clients and act as the primary point of contact.
• Build and maintain strong, long-term relationships with clients.
• Ensure smooth onboarding and implementation of products and services.
• Monitor account performance, transaction volumes, and customer satisfaction levels.
• Coordinate with Operations, Compliance, Finance and Technology teams to resolve client issues.
• Conduct regular business reviews with clients and provide performance reports.
• Negotiate commercial terms, renewals, and service agreements.
• Track market trends, competitor activities, and customer requirements.
• Ensure compliance with regulatory and company policies.
• Achieve revenue, retention, and growth targets assigned by the organization.

Skills

Key account management

Relationship management

Business development

Client success

Digital payments

Education

Degree in Business Administration, Finance, Marketing, or a related field

Job description

Role & responsibilities

• Manage portfolio of key clients and act as the primary point of contact.
• Build and maintain strong, long-term relationships with clients.
• Ensure smooth onboarding and implementation of products and services.
• Monitor account performance, transaction volumes, and customer satisfaction levels.
• Coordinate with Operations, Compliance, Finance and Technology teams to resolve client issues.
• Conduct regular business reviews with clients and provide performance reports.
• Negotiate commercial terms, renewals, and service agreements.
• Track market trends, competitor activities, and customer requirements.
• Ensure compliance with regulatory and company policies.
• Achieve revenue, retention, and growth targets assigned by the organization.

Preferred candidate profile

• Degree in Business Administration, Finance, Marketing, or a related field.
• 48 years of experience in Key Account Management, Relationship Management, Business Development, or Client Success.
• Experience in FinTech, Payments, Banking, Lending, Forex, Remittance, or Financial Services is preferred.
• Strong understanding of digital payments, payment gateways, banking products, and financial technology solutions.