Key Account Manager

Sigmoid; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Sigmoid is seeking a Key Account Manager to nurture and expand relationships with existing clients while identifying new opportunities. You will drive cross-selling and up-selling of our services, and build lasting partnerships with decision-makers across their organizations.

In this role, you establish value propositions, lead strategic discussions, and manage revenue streams from multiple accounts. A background in enterprise software sales and analytics is highly valued.

Qualifications

• Bachelor's degree in a technical or business field.
• 4-8 years total experience with 3-5 years post-MBA in B2B Sales and Account Management.
• Experience in technology and consultative selling.
• Experience in analytics and big data services is a plus.
• MBA from a recognized Tier 1 or Tier 2 school preferred.

Responsibilities

• Develop understanding of customers' needs, industry, competitors and market pressures to craft compelling value propositions.
• Communicate effectively with decision-makers and build trusted advisory relationships on business, tech, and operations.
• Open new buyer relationships and create new revenue streams within customer organizations.
• Conduct QBRs, understand challenges, ensure CSAT, and collaborate with delivery and tech teams.
• Forecast revenue and resource requirements for engagements to ensure a superior experience.
• Spearhead pitches and new business initiatives; write proposals and drive deals to closure.
• Maintain close oversight of all work in progress.
• Manage and grow Fortune 1000 accounts.
• Exposure to BFSI domain is an added advantage.

Skills

Relationship-building

Enterprise sales

Communication skills

Analytics & Big Data

Delivery management

Sales targets

Education

Bachelor's degree (technical/business)

MBA from Tier 1/2

Job description

Job Description

Role Title: Key Account Manager

As a Key Account Manager, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible.

Key Responsibilities

The Key Account Manager should be able to:

• Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions.


• Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges.


• Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions.


• Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship.


• Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience.


• Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure.


• Maintain close oversight of all work in progress.


• Manage and grow Fortune 1000 (F1000) accounts.


• Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage.

Skills And Qualifications

• Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations.


• Strong interpersonal skills and excellent written and verbal communication in English.


• Prior successful experience in sales/account management within enterprise software services.


• Experience in Analytics & Big Data services would be an added advantage.


• Strong solution-selling and delivery management experience.


• Proven track record of consistent overachievement against targets.

Education & Experience

• Minimum Bachelor's degree in a technical or business discipline.


• 4-8 years of overall experience, with a minimum of 3-5 years of post-MBA experience in B2B Sales and Account Management for enterprise customers.


• Experience in technology and consultative selling.


• MBA from Tier 1 or Tier 2 business schools preferred.