Key Accounts Manager

Medibuddy; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MediBuddy is hiring an Account Manager in Mumbai to nurture relationships with enterprise clients, coordinate with cross-functional teams, and deliver solutions that meet client objectives. You will drive renewals and upsell opportunities, prepare sales reports, and collaborate with Customer Service and Product Development to enhance the overall customer experience for B2B clients.

The role requires strong communication, strategic thinking, and the ability to manage multiple accounts while

Qualifications

• 2-4 years of account management or KAM experience in B2B
• Experience delivering client-focused solutions in a B2B industry
• Proven ability to juggle multiple account management projects with attention to detail

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with challenging client requests or issue escalations as needed
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Upselling and Cross selling of MediBuddy services/products

Skills

Communication skills

Client relationship management

Negotiation

Cross-functional collaboration

Tools

MS Excel

MS Office

Job description

Job Brief:

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters


• Build and maintain strong, long-lasting client relationships


• Negotiate contracts and close agreements to maximize profits


• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives


• Assist with challenging client requests or issue escalations as needed


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level


• Upselling and Cross selling of MediBuddy services/products

Qualifications & Skills:

• Proven 2-4 years experience in Account Management or KAM or Customer Success in B2B Industry


• Proficient level with MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs in a B2B Industry


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Excellent listening, negotiation and presentation abilities


• Strong verbal and written communication skills