Key Account manager

Acme Services Private Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Acme Services Private Limited in Mumbai seeks an experienced Account Manager to build and nurture relationships with key clients, ensuring service excellence and alignment with business goals.

You will collaborate with marketing, operations, finance and product teams to deliver tailored solutions, drive growth through upselling and cross-selling, and mentor junior staff.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.

Job description

Job Description:

• Develop and maintain strong, long-term relationships with key clients.

• Act as the primary point of contact for assigned accounts, addressing client needs and ensuring exceptional service delivery.

• Understand client objectives and align solutions to meet business goals.

• Drive account growth through upselling, cross-selling, and strategic initiatives.

• Lead contract negotiations, renewals, and ensure compliance with agreed terms.

• Monitor account performance, prepare reports, and provide insights to internal stakeholders.

• Collaborate with cross-functional teams (marketing, operations, finance, and product) to deliver customized solutions.

• Identify risks in client relationships and proactively address challenges.

• Mentor and guide junior account managers to build strong client engagement skills.