Key Account Manager

Ambak; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ambak in Mumbai seeks an Account Manager to oversee 10–12 HFC/NBFC/lender accounts across onboarding, operations and growth. You will coordinate with Business, Credit and Operations teams to drive disbursement growth through funnel optimization and faster processing.

This role focuses on onboarding, API integrations, SOPs, go-live execution and ongoing performance reviews, while monitoring SLA/TAT and portfolio metrics for cross-functional improvements.

Responsibilities

• Manage 10–12 HFC/NBFC/lender accounts across onboarding, operations and growth.
• Build and manage relationships with Business, Credit and Operations stakeholders.
• Drive disbursement growth through funnel conversion, product adoption and faster TAT.
• Own lender onboarding, API integrations, SOPs and go-live execution.
• Track SLA/TAT, sanctions, disbursements, rejections and portfolio performance.
• Conduct monthly/quarterly business reviews and drive issue resolution.
• Identify growth opportunities, new segments and commercial expansion within accounts.
• Own account forecasts, targets, dashboards and performance plans.
• Drive escalations, process improvements and cross-functional execution.

Job description

• Manage 10–12 HFC/NBFC/lender accounts across onboarding, operations and growth.
• Build and manage relationships with Business, Credit and Operations stakeholders.
• Drive disbursement growth through funnel conversion, product adoption and faster TAT.
• Own lender onboarding, API integrations, SOPs and go-live execution.
• Track SLA/TAT, sanctions, disbursements, rejections and portfolio performance.
• Conduct monthly/quarterly business reviews and drive issue resolution.
• Identify growth opportunities, new segments and commercial expansion within accounts.
• Own account forecasts, targets, dashboards and performance plans.
• Drive escalations, process improvements and cross-functional execution.