Account Manager

Josh Software; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Josh Software seeks an experienced Account Manager to own and grow assigned customer accounts in Mumbai, India. The role focuses on maximizing revenue through relationship management and account expansion while ensuring high customer satisfaction.

Ideal candidates will have over 8 years in Account Management or IT Services Sales, strong skills in communication, relationship management, and experience working with BFSI or Fintech clients.

Qualifications

• 8+ years of experience in Account Management, Customer Success, or IT Services Sales.
• Experience managing enterprise, BFSI, or Fintech clients.
• Strong communication and relationship management skills.

Responsibilities

• Own and manage assigned accounts post-sales closure.
• Drive revenue growth through upselling and cross-selling.
• Build and maintain relationships with key stakeholders.
• Ensure high levels of customer satisfaction and ensure timely issue resolution.

Skills

Account Management

Customer Success

Relationship Management

Communication Skills

Commercial Skills

Job description

The Account Manager will own and grow assigned customer

accounts after successful transition from the sales team. The primary objective is to maximize revenue from existing accounts through relationship management, account expansion, customer satisfaction, and proactive identification of new business opportunities.

Key Responsibilities

• Own and manage assigned accounts post-sales closure and project initiation.
• Drive revenue growth through upselling, cross-selling, and account expansion opportunities.
• Develop a strong understanding of the client's business, technology landscape, and future roadmap.
• Build and maintain relationships with key stakeholders and decision-makers.
• Regularly engage customers to showcase new offerings, capabilities, accelerators, and innovations.
• Ensure high levels of customer satisfaction and identify risks impacting account growth.
• Act as a point of contact for customer escalations and coordinate timely resolution with internal teams.
• Collaborate with Delivery, Engineering, Sales, Finance, Legal, and Operations teams to ensure successful account management.
• Generate customer references, referrals, and long-term strategic relationships.
• Facilitate smooth transition and ongoing ownership of existing Fintech/BFSI accounts.

Key Success Metrics

• Revenue growth within assigned accounts
• Account expansion and new opportunity generation
• Customer satisfaction and retention
• Stakeholder engagement and relationship strength
• Effective escalation management and issue resolution

Experience

• 8+ years of experience in Account Management, Customer Success, or IT Services Sales.
• Experience managing enterprise, BFSI, or Fintech clients
• Strong communication, relationship management, and commercial skills.