Key Account Manager

Rapsys Tech Solutions; Mumbai; Vor Ort; INR 1.500.000 - 2.600.000; Vollzeit

Zusammenfassung

Rapsys Tech Solutions in Mumbai is seeking an experienced Key Account Management professional to manage and grow relationships with enterprise clients. The role requires 6-8 years in KAM/Enterprise Account Management, with a proven ability to drive client engagement, customer success, and revenue growth.

The candidate should build long-term client relationships, collaborate with cross-functional teams, and act as a trusted advisor to senior stakeholders, driving account retention and strategic

Qualifikationen

• 6-8 years exclusively in Key Account Management or Enterprise Account Management.
• Experience handling enterprise or B2B clients is mandatory.
• Proven track record of managing strategic accounts and driving business growth.
• Strong experience engaging with CXOs and senior business stakeholders.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Proficiency in MS Office, particularly Excel and PowerPoint.
• Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.

Aufgaben

• Own and manage a portfolio of enterprise accounts, serving as the primary point of contact.
• Build and maintain strong relationships with CXOs, business heads, and key decision-makers.
• Conduct regular business reviews to understand client objectives and align services accordingly.
• Ensure long-term account retention through proactive engagement and strategic planning.
• Develop account plans and maintain a clear understanding of each client’s business goals.
• Coordinate with internal teams to ensure seamless service delivery.
• Monitor account health and resolve client concerns within defined timelines.
• Drive adoption of products, services, and new initiatives among existing clients.
• Maintain high levels of customer satisfaction and strengthen long-term partnerships.
• Identify risks proactively and implement measures to improve customer experience.
• Identify opportunities for upselling, cross-selling, and account expansion.
• Collaborate with sales and internal teams to maximize revenue from existing clients.
• Support commercial discussions, renewals, and contract negotiations.
• Achieve account growth targets through strategic engagement and business development initiatives.

Kenntnisse

KAM

Enterprise Sales

B2B Sales

Stakeholder management

CXO engagement

Jobbeschreibung

Job Summary

Location Mumbai. Employment Type Full-time. Work from Office. Working Days Monday to Friday. Shift Timing 10:00 AM - 7:00 PM.

We are looking for an experienced Key Account Management (KAM) to manage and grow relationships with enterprise clients.

The ideal candidate should have 6-8 years of hands‑on experience in Key Account Management, with a proven track record of managing strategic accounts, driving client engagement, ensuring customer success, and identifying business growth opportunities.

This role requires an individual who can build long‑term client relationships, collaborate effectively with cross‑functional teams, and serve as a trusted advisor to key stakeholders.

The candidate will play a critical role in ensuring client satisfaction, driving revenue growth, and strengthening the organizations enterprise presence.

Responsibilities

• Own and manage a portfolio of enterprise accounts, serving as the primary point of contact.
• Build and maintain strong relationships with CXOs, business heads, and key decision‑makers.
• Conduct regular business reviews to understand client objectives and align services accordingly.
• Ensure long‑term account retention through proactive engagement and strategic planning.
• Develop account plans and maintain a clear understanding of each clients business goals.
• Understand client requirements and coordinate with internal teams to ensure seamless service delivery.
• Monitor account health and resolve client concerns within defined timelines.
• Drive adoption of products, services, and new initiatives among existing clients.
• Maintain high levels of customer satisfaction and strengthen long‑term partnerships.
• Identify risks proactively and implement measures to improve customer experience.
• Identify opportunities for upselling, cross‑selling, and account expansion.
• Collaborate with sales and internal teams to maximize revenue from existing clients.
• Support commercial discussions, renewals, and contract negotiations.
• Achieve account growth targets through strategic engagement and business development initiatives.
• Act as a bridge between clients and internal departments, including Operations, Product, Finance, and Leadership.
• Ensure timely communication regarding project updates, deliverables, and client expectations.
• Escalate and resolve critical issues while maintaining strong client relationships.
• Present account performance updates and strategic recommendations to senior stakeholders.
• Coordinate with cross‑functional teams to ensure timely execution of client deliverables.
• Monitor workflows and identify opportunities to improve operational efficiency.
• Maintain accurate records of client interactions, account updates, and action items using CRM tools.
• Ensure adherence to internal processes and service standards.
• Stay updated on industry trends, market developments, and competitor activities.
• Provide clients with relevant insights and strategic recommendations.
• Share market intelligence with internal teams to support product and business decisions.

Qualifications

• 6-8 years of experience exclusively in Key Account Management or Enterprise Account Management.
• Experience handling enterprise or B2B clients is mandatory.
• Proven track record of managing strategic accounts and driving business growth.
• Strong experience engaging with CXOs and senior business stakeholders.
• Excellent communication, presentation, negotiation, and relationship‑building skills.
• Strong analytical and problem‑solving abilities.
• Proficiency in MS Office, particularly Excel and PowerPoint.
• Experience working with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
• Comfortable traveling within India for client meetings when required.
• Highly proactive, customer‑focused, and result‑oriented.

Skills

• B2B
• Corporate Sales
• Enterprise Sales
• Key Account Management
• Stakeholder management

Preferred Industry Background

• SaaS
• FinTech
• Legal Technology
• Financial Services
• Insurance
• Enterprise Technology
• B2B Services
• Consulting