Key Account Manager

Franciscan Solutions; Dehradun; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Franciscan Solutions in Dehradun, India is seeking a dynamic professional to drive both business growth and day-to-day operations. The role balances client acquisition, relationship management, and ensuring smooth service delivery to maximise customer satisfaction and renewal rates.

You will lead and mentor teams, coordinate across clients and internal departments, monitor performance metrics, address escalations, and own regional revenue growth and operational excellence.

Qualifications

• Would be required to maintain a personal laptop with good internet connectivity and smart cell phone.
• There will be a bond of 1 Year.
• Contact No. must be atleast 10 digits
• Resume is Compulsory
• Allowed Extensions:.pdf .
• Please select a valid Word or PDF File.

Responsibilities

• Drive business growth by identifying new opportunities, conducting client meetings, presenting solutions, and closing deals.
• Build and maintain strong client relationships while managing the sales pipeline and achieving revenue targets.
• Oversee daily operations to ensure smooth service delivery, timely issue resolution, and high customer satisfaction.
• Coordinate effectively between clients, internal teams, and support departments for seamless execution.
• Monitor team performance, productivity, attendance, and reporting mechanisms.
• Analyse operational gaps and implement process improvements to enhance efficiency and service quality.
• Handle escalations, maintain complaint records, and ensure professional grievance resolution.
• Lead, mentor, and motivate team members to achieve targets and maintain accountability.
• Take complete ownership of regional revenue growth and operational excellence.

Job description

Job Summary

We are looking for a dynamic professional who can handle both business growth and operational management. The role requires a balance of client acquisition, relationship management, and day-to-day operational supervision to ensure smooth service delivery and customer satisfaction. The candidate must possess leadership ability, ownership mindset, and strong coordination skills.

Key Responsibilities

• Drive business growth by identifying new opportunities, conducting client meetings, presenting solutions, and closing deals.
• Build and maintain strong client relationships while managing the sales pipeline and achieving revenue targets.
• Oversee daily operations to ensure smooth service delivery, timely issue resolution, and high customer satisfaction.
• Coordinate effectively between clients, internal teams, and support departments for seamless execution.
• Monitor team performance, productivity, attendance, and reporting mechanisms.
• Analyse operational gaps and implement process improvements to enhance efficiency and service quality.
• Handle escalations, maintain complaint records, and ensure professional grievance resolution.
• Lead, mentor, and motivate team members to achieve targets and maintain accountability.
• Take complete ownership of regional revenue growth and operational excellence.

Requirements

• Would be required to maintain a personal laptop with good internet connectivity and smart cell phone.
• There will be a bond of 1 Year.
• Contact No. must be atleast 10 digits
• Resume is Compulsory
• Allowed Extensions:.pdf .
• Please select a valid Word or PDF File.