Key Account Manager

Franciscan Solutions Pvt Ltd; Deoria; On-site; INR 223,000 - 279,000; Full time

Job summary

Franciscan Solutions Pvt Ltd in Deoria, Uttar Pradesh is seeking a dynamic professional to balance client acquisition, relationship management, and day-to-day operational supervision to ensure smooth service delivery and customer satisfaction. The role demands ownership mindset, leadership, and coordination across teams.

You will drive business growth, oversee operations, monitor performance, and resolve escalations while maintaining strong client relations and achieving revenue targets.

Qualifications

• Knowledge of CRM
• Good Communication Skills
• Leadership & Team Coordination
• Prior experience of field sales

Responsibilities

• Drive business growth by identifying new opportunities, conducting client meetings, presenting solutions, and closing deals.
• Build and maintain strong client relationships while managing the sales pipeline and achieving revenue targets.
• Oversee daily operations to ensure smooth service delivery, timely issue resolution, and high customer satisfaction.
• Coordinate effectively between clients, internal teams, and support departments for seamless execution.
• Monitor team performance, productivity, attendance, and reporting mechanisms.
• Analyse operational gaps and implement process improvements to enhance efficiency and service quality.
• Handle escalations, maintain complaint records, and ensure professional grievance resolution.
• Lead, mentor, and motivate team members to achieve targets and maintain accountability.
• Take complete ownership of regional revenue growth and operational excellence.

Skills

CRM

Communication

Leadership

Field sales

Job description

Working Days: 6 Days (Monday – Saturday)

CTC:20K - 25K

Role Overview :

We are looking for a dynamic professional who can handle both business growth and operational management. The role requires a balance of client acquisition, relationship management, and dayto-day operational supervision to ensure smooth service delivery and customer satisfaction. The candidate must possess leadership ability, ownership mindset, and strong coordination skills.

Key Responsibilities:

• Drive business growth by identifying new opportunities, conducting client meetings, presenting solutions, and closing deals.
• Build and maintain strong client relationships while managing the sales pipeline and achieving revenue targets.
• Oversee daily operations to ensure smooth service delivery, timely issue resolution, and high customer satisfaction.
• Coordinate effectively between clients, internal teams, and support departments for seamless execution.
• Monitor team performance, productivity, attendance, and reporting mechanisms.
• Analyse operational gaps and implement process improvements to enhance efficiency and service quality.
• Handle escalations, maintain complaint records, and ensure professional grievance resolution.
• Lead, mentor, and motivate team members to achieve targets and maintain accountability.
• Take complete ownership of regional revenue growth and operational excellence.

Required Resources:

Would be required to maintain a personal laptop with good internet connectivity and smart cell phone.

NOTE:

• There will be a bond of 1 Year.

skills

• Knowledge of CRM
• Good Communication Skills
• Leadership & Team Coordination
• Prior experience of field sales