Key Accounts Manager

IA India Accelerator; Gurugram District; On-site; INR 550,000 - 900,000; Full time

Job summary

IA India Accelerator is seeking a proactive Sales Coordinator to support our sales team. You will manage client communication, coordinate internal processes, and track sales performance to ensure smooth collaboration across departments.

The ideal candidate will have strong communication, organizational, and analytical skills, with the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or related field.
• 2-5 years of experience in Sales Coordination, Sales Support, or related role.
• Experience with CRM software and Microsoft Office suite.

Responsibilities

• Communicate with clients via phone, email, and meetings to address inquiries and ensure excellent service.
• Build and maintain client relationships and provide timely updates.
• Schedule meetings and coordinate follow-ups between clients and the sales team.
• Collect, consolidate, and maintain daily sales reports and MIS dashboards for management.
• Analyze sales data and provide actionable insights to support decisions.
• Prepare proposals, quotations, and presentations based on client needs.
• Maintain accurate records of client communications, proposals, and activities.
• Coordinate induction/onboarding sessions for new sales team members.
• Monitor and report on individual and team sales performance against targets.
• Provide operational and administrative support to the sales team.
• Generate and qualify new sales leads; maintain healthy pipeline and update CRM.

Skills

CRM software

Communication skills

Organizational skills

Time management

Analytical & reporting skills

Education

Bachelor's degree in Business Administration/Marketing/Commerce

Tools

Microsoft Office Suite

Job description

Job Description: Key account manager

Position: Sales Coordinator

Experience: 2-5 Years
Department: Sales
Employment Type: Full-Time

Job Summary

We are looking for a proactive and detail-oriented Sales Coordinator to support our sales team by managing client communication, coordinating internal processes, tracking sales performance, and ensuring seamless collaboration across departments. The ideal candidate should have excellent communication, organizational, and analytical skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Client Coordination

• Communicate with clients via phone, email, and virtual or in-person meetings to address inquiries and ensure excellent customer service.
• Build and maintain strong client relationships by responding promptly to requests and providing timely updates.
• Schedule meetings and coordinate follow-ups between clients and the sales team.

Sales Coordination & Reporting

• Collect, consolidate, and maintain daily sales reports from the sales team.
• Track sales performance and prepare MIS reports, dashboards, and performance summaries for management.
• Analyze sales data and provide actionable insights to support business decisions.

Proposal & Documentation

• Prepare customized proposals, quotations, and presentations based on client requirements.
• Ensure all sales documentation is accurate, professional, and aligned with company standards.
• Maintain proper records of client communications, proposals, and sales activities.

Team Training & Onboarding

• Conduct induction and onboarding sessions for new sales team members.
• Assist in organizing product and process training to enhance team knowledge and performance.
• Ensure team members are updated on new products, policies, and sales processes.

Target Management

• Monitor individual and team sales performance against assigned targets.
• Coordinate with the Sales Manager to assign and track sales targets and projections.
• Highlight performance gaps and recommend corrective actions.

Sales Team Support

• Provide operational and administrative support to the sales team.
• Resolve day-to-day coordination issues and ensure smooth execution of sales activities.
• Assist in managing client escalations and internal communication.

Lead Generation

• Generate and qualify new sales leads through various online and offline channels.
• Maintain a healthy sales pipeline by coordinating with the sales team for timely follow-ups.
• Update CRM and lead management systems with accurate information.

Cross-Functional Coordination

• Coordinate with the Operations and Accounts teams to ensure smooth client onboarding and project handovers.
• Facilitate effective communication between departments to ensure timely delivery and client satisfaction.
• Manage internal handovers to operations or product teams based on client requirements.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 13 years of experience in Sales Coordination, Sales Support, Business Development Support, or a similar role.
• Experience working with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Strong analytical and reporting skills.
• Customer-focused with a problem-solving mindset.
• Ability to work collaboratively in a team environment.

Preferred Skills

• Knowledge of sales processes and customer relationship management.
• Experience in proposal preparation and sales reporting.
• Strong follow-up and coordination skills.
• Ability to handle multiple stakeholders and meet deadlines.
• Presentation and training skills will be an added advantage.