Key Accounts Manager

Delhivery; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Delhivery is seeking a result-driven Key Account Manager to lead strategic client relationships, manage teams, and drive revenue growth from existing accounts. The role requires strong ownership of key accounts and the ability to lead teams to meet account objectives, targets, and SLAs.

The candidate will collaborate with internal stakeholders to deliver on commitments, expand accounts, and ensure high levels of customer satisfaction and long-term partnerships.

Qualifications

• 4 to 9 years of experience in key account management, inside sales, or revenue-focused roles.
• Mandatory experience in team handling and managing performance.
• Proven track record of driving revenue growth from existing accounts.

Responsibilities

• Own and drive revenue targets across assigned accounts.
• Lead and motivate teams to achieve account objectives and SLAs.
• Identify opportunities to upsell and expand accounts.
• Build relationships with senior decision-makers in key accounts.
• Monitor KPIs and take corrective actions to close gaps.

Skills

Key account management

Team leadership

Negotiation

Client relationship

Business development

Tools

MS Excel

VBA/SQL

Job description

Location- Bangalore

Experience required in team handling, managing strategic accounts, achieving business targets, and driving business from existing accounts

Role Overview
We are looking for a result-driven Key Account Manager to lead strategic client relationships, manage teams, and drive revenue growth from existing accounts. The role requires strong ownership of key accounts, team leadership, the ability to lead teams to consistently meet account objectives, business targets and SLAs, and driving revenue growth through effective relationship management, account expansion, operational execution, and collaboration with internal stakeholders.

Key Responsibilities

• Own and drive daily, weekly, and monthly business and revenue targets across assigned accounts
  
• Drive target achievement through the team on a daily basis, including tracking performance and corrective actions
  
• Identify opportunities to grow business from existing accounts through upselling, cross-selling, and account expansion
  
• Build and maintain strong relationships with key decision-makers within existing accounts to identify and convert business opportunities
  
• Conduct daily reviews / huddles to monitor progress, address gaps, and prioritize tasks
  
• Lead, manage, and motivate teams to deliver on account objectives, business targets, service SLAs, and revenue
  
• Monitor team KPIs, productivity, and performance metrics to ensure consistent delivery and target achievement
  
• Track account-wise business performance and take corrective actions to close revenue and target gaps
  
• Act as an escalation point for critical client and operational issues
  
• Collaborate with internal and external stakeholders to build credibility and strong working relationships with senior management and enterprise clients
  
• Ensure high levels of customer satisfaction, retention, and long-term partnership and business growth
  
• Identify opportunities for process improvement, efficiency, and service optimization
  
• Prepare and present performance reviews, MIS, dashboards, and reports to senior leadership
  
• Drive a culture of accountability, ownership, and continuous improvement within the team
  
• Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up
  
• Ability to work well in a team environment
  
• Collaborate with internal and external resources in order to gain credibility with senior management
  
• Proactive and self-driven with a great sense of ownership
  
• Good in negotiation and persuasion
  

Experience

• 4 to 9 years of experience in key account management, inside sales, business development, or similar revenue-focused roles
  
• Mandatory experience in team handling and managing team performance
  
• Proven track record of managing strategic/enterprise clients and driving business and revenue growth from existing accounts
  
• Experience in achieving sales/revenue targets through upselling, cross-selling, and account expansion
  
• Experience in managing and leading teams to deliver on account objectives, business targets, and service SLAs
  

Functional Skills

• Excellent communication, negotiation, and presentation skills
  
• Strong understanding of logistics operations, service delivery, sales, and client lifecycle management
  
• Strong understanding of account growth, revenue generation, and target achievement
  
• Proficient in MS Excel; knowledge of analytics tools (VBA, SQL, R, Python) is a plus
  

Behavioral Skills

• Leadership and team management capabilities
  
• Strong customer-centric approach with a problem-solving mindset
  
• Ability to manage multiple stakeholders and work in a fast-paced environment
  
• Proactive, self-driven, and accountable with a high sense of ownership