Junior Executive Client Service - Events

Eclatindia; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Éclat Media Worldwide Private Limited is seeking a Junior Executive Client Service - Events to support the client team and contribute to successful event execution. You will handle client communications, understand objectives, and help prepare proposals covering venue, catering, décor, and budget.

The role requires coordination with vendors and internal teams, strong project management, and a proactive, detail-oriented approach to delivering exceptional client service.

Qualifications

• Minimum 1 year of experience in client servicing or event management.
• Strong project management skills and ability to multitask in a fast-paced environment.
• Excellent communication and presentation skills, both verbal and written.

Responsibilities

• Client communication: primary contact for clients throughout planning and execution.
• Understand client needs and translate vision into actionable plans.
• Proposal development: outline event details, venue, catering, décor, entertainment, budget.
• Coordinate with departments/vendors to ensure seamless execution.
• Problem solving: resolve issues during planning or event day.
• Budget management: monitor expenses within approved framework.
• Post-event follow-up: gather feedback and assess satisfaction.
• Creativity and innovation: propose unique themes or tech solutions.
• Attention to detail: ensure all aspects are meticulously planned.
• Team collaboration: work with coordinators, vendors, and professionals.

Skills

Client servicing

Event management

Project management

Communication

Presentation skills

Education

Bachelor's degree in Events/Marketing/Communications/Hospitality

Job description

Junior Executive Client Service - Events

As a Junior Executive Client Service - Events at Éclat Media Worldwide Private Limited, you will play a crucial role in supporting the client team and contributing to the successful execution of events.

Key Responsibilities:

• Client Communication: You will be the primary point of contact for clients, understanding their requirements, and ensuring clear communication throughout the planning and execution phases.
• Understanding Client Needs: Thoroughly grasp the client’s objectives, preferences, and expectations for the event. This involves active listening and the ability to translate their vision into actionable plans.
• Proposal Development: Create proposals that outline event details, including venue options, catering, décor, entertainment, and budget estimates. Present these proposals to clients and negotiate terms as needed.
• Coordination and Planning: Coordinate with various departments and vendors to execute the event seamlessly. This includes scheduling, logistics management, operation planning and creative outcomes and ensuring all elements align with the client’s expectations.
• Problem Solving: Anticipate and resolve issues that may arise during the planning process or on the event day itself. This requires quick thinking and the ability to remain calm under pressure.
• Budget Management: Responsible for actively participating with the team in managing budgets and ensuring all expenses are within the agreed-upon financial framework. This may involve cost negotiation with vendors and adherence to financial guidelines.
• Post-Event Follow-Up: Conduct post-event evaluations with clients to assess satisfaction levels and gather feedback for future improvements.
• Creativity and Innovation: Offer creative ideas to enhance the event experience and differentiate offerings from competitors. This could involve suggesting unique themes, entertainment options, or technological innovations.
• Attention to Detail: Pay close attention to every aspect of the event to ensure all details are meticulously planned and executed.
• Team Collaboration: Work closely with event coordinators, vendors, and other professionals involved in the event to ensure a cohesive team effort and smooth execution.

Requirements

Minimum of 1 year of experience in client servicing or event management within the events industry.

• Proven track record of successfully managing client relationships and delivering exceptional service.
• Strong project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication and presentation skills, both verbal and written.

Qualification:

• Bachelor's degree in Events, Marketing, Communications, Hospitality, or a related field.
• Gain hands-on experience in events - client servicing strategy.
• Work in a collaborative and creative team environment.
• Flexible working hours and environment.
• Professional development opportunities and mentorship.