Senior Client Services Manager

CAB Experiences; Delhi; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

CAB Experiences seeks a senior client servicing professional to lead planning, strategy, and execution of brand event management projects in India. You will drive campaigns, collaborate with creative and strategy teams, and oversee end-to-end event delivery for high-impact brand experiences.

The role requires a strategic mindset, strong leadership, and hands-on experience managing large-scale events from concept to completion.

Qualifications

• 10+ years in the Event Industry with preference for Govt. related events.
• Proven leadership with ability to motivate and manage teams.
• Strong business development and sales acumen for growth.
• Excellent customer focus and communication with stakeholders.
• Operational excellence and ability to streamline event processes.

Responsibilities

• Campaign Development: design and implement marketing strategies for each event to drive awareness and attendance.
• Content & Communication: collaborate with teams to produce event materials aligned with brand messaging.
• Audience Engagement: identify target audiences and craft personalized outreach to maximise participation.
• Brand Activation: ensure consistent brand representation at events and translate goals into on-ground experiences.
• Proposal Development & Storytelling: create pitches, proposals, and capability decks tailored to client needs.
• Client Needs Assessment: conduct discovery calls to understand goals, challenges, and budgets.
• Pitch Presentation & Conversion: deliver high-impact pitches to CXOs and drive closures.
• Cross-Functional Coordination: work with internal teams for scoping, feasibility, and costing.
• Relationship Building & Networking: build client relationships and represent the firm at events.

Skills

Leadership

Sales

Client relations

Strategy

Event marketing

Tools

CRM software

Job description

We are seeking a highly skilled and dynamic client servicing professional to lead the planning, strategy, and execution of brand event management projects. This role combines creative marketing acumen with operational excellence, ensuring seamless event delivery and impactful brand experiences. The ideal candidate will bring a strategic mindset, strong leadership capabilities, and hands-on experience managing large-scale events from concept to completion.

Job Responsibilities:

• Campaign Development: Design and implement comprehensive marketing strategies for each event to drive brand awareness, engagement, and attendance across multiple channels.
• Content & Communication: Collaborate with internal teams and creative partners to produce compelling event materials—digital ads, social content, and collateral—aligned with brand messaging and objectives.
• Audience Engagement: Identify and segment target audiences to craft personalized outreach campaigns that maximize participation and engagement.
• Brand Activation: Ensure creative and consistent brand representation at all events, translating marketing goals into impactful on-ground experiences.

2. Proposal Development & Storytelling

• Develop compelling pitch decks, proposals, and capability presentations tailored to the client’s business needs.
• Translate client briefs into clear solutions with structured narratives, strategy outlines, and value propositions.

3. Client Needs Assessment

• Engage with prospective clients to understand their goals, challenges, and budget requirements.
• Conduct discovery calls, requirement-gathering sessions, and brief-deep-dives to position the organisation’s services effectively.

4. Pitch Presentation & Conversion

• Deliver high-impact pitch presentations to CXOs, marketing teams, and senior stakeholders.
• Collaborate with internal teams (creative, strategy, tech, operations, finance) to co-create customised solutions.
• Drive pitch closures by addressing client concerns, negotiating terms, and steering the process to conversion.

5. Cross-Functional Coordination

• Work closely with internal departments to ensure accurate scoping, feasibility planning, and costing for all pitches.
• Ensure seamless coordination for RFP responses, tender submissions, and large-scale pitch presentations.

6. Relationship Building & Networking

• Build strong relationships with potential clients through proactive communication, follow-ups, and networking opportunities.
• Represent the organisation at industry events to generate business leads and strengthen market presence.

Key Skills & Qualifications:

• Experience: : 10+ years of experience in the Event Industry with preference for managing Govt. related events, with at least 6 to 8 years in a leadership role.
• Leadership Skills: Proven ability to lead, motivate, and manage teams effectively, with strong decision-making and problem-solving abilities.
• Sales Acumen: Strong business development skills; driving sales and business growth in a competitive market.
• Customer Focus: Deep understanding of customer needs, with excellent communication and interpersonal skills.
• Operational Efficiency: Knowledge of operational procedures and ability to streamline processes for improved performance.
• Problem-Solving Skills: Ability to address operational issues, client complaints, and business challenges quickly and effectively.
• Industry Knowledge: Familiarity with industry-specific regulations and best practices
• Technology Proficiency: Comfortable using software’s, AI & other relevant tools.