Client Servicing -Event Management

MGrow; Dadri; On-site; INR 669,600 - 892,800; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Collaborative work environment

Job summary

A leading events management company is seeking a dynamic Client Service Manager in Noida, India. The ideal candidate will have 3-5 years of experience in managing client relationships within the events industry, excelling in communication and organization. This role involves building and maintaining client relationships, coordinating internal teams, and ensuring smooth event execution. Competitive salary, growth opportunities, and a dynamic work environment are offered.

Qualifications

• 3-5 years of experience in client servicing or account management, preferably within the events industry.
• Strong ability to manage multiple clients and projects simultaneously.
• Willingness to travel as required for client meetings and events.

Responsibilities

• Build and maintain strong relationships with clients to understand event requirements.
• Act as primary point of contact for clients throughout the event planning process.
• Coordinate with internal teams to ensure seamless event delivery.
• Monitor event progress and troubleshoot any issues as they arise.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Time management

Customer-focused mindset

Education

Bachelor's degree in Business, Marketing, or Hospitality

Tools

MS Office Suite

Job description

We are seeking a dynamic, proactive, and solution-oriented Client Service Manager to join our team in Sector 48, Noida. The ideal candidate will have 3-5 years of experience in managing client relationships within the events industry, ensuring smooth communication, and providing exceptional service. This role requires a hands-on individual who thrives in a fast-paced environment and can adapt to changing client needs to ensure the successful execution of events. The candidate must be ready and willing to travel as needed to meet clients and oversee event execution.

Key Responsibilities

• Build and maintain strong relationships with clients to understand their event requirements, objectives, and expectations.
• Act as the primary point of contact for clients, ensuring clear and timely communication throughout the event planning and execution process.
• Coordinate with internal teams (creative, production, operations, etc.) to ensure seamless delivery of events that meet or exceed client expectations.
• Handle client inquiries, feedback, and concerns promptly and professionally, always seeking to provide effective solutions and maintain a high level of customer satisfaction.
• Prepare and present event proposals, timelines, budgets, and post-event reports to clients.
• Monitor event progress, troubleshoot any issues, and ensure that all client specifications are adhered to.
• Identify opportunities to up-sell or cross-sell additional services and solutions to existing clients.
• Maintain detailed records of client interactions, event requirements, and feedback for future reference and improvement.
• Travel as required to meet clients, conduct site inspections, and oversee the smooth execution of events.

Qualifications and Skills

• Bachelor's degree in Business, Marketing, Hospitality, or a related field.
• 3-5 years of experience in client servicing or account management, preferably within the events industry.
• Strong interpersonal and communication skills, with the ability to manage multiple clients and projects simultaneously.
• Excellent organizational and time-management skills.
• Proactive problem-solving abilities and a customer-focused mindset.
• Ability to work well under pressure and adapt to changing client needs.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Willingness to travel as required for client meetings and events.
• Personality Traits of an Ideal Candidate:

Personality Traits of an Ideal Candidate

• Empathetic Listener: Understands client needs deeply and shows genuine concern for their requirements.
• Solution-Oriented: Always ready to step in and find effective solutions, even in challenging situations.
• Adaptable: Can quickly adjust to changing client demands and event dynamics with ease.
• Proactive: Takes initiative and anticipates potential challenges, addressing them before they escalate.
• Positive Attitude: Maintains an optimistic outlook, even when facing tight deadlines or high-pressure situations.
• Attention to Detail: Ensures that every element of the event meets or exceeds client
• Team Player: Collaborates well with internal teams and clients, fostering a spirit of cooperation and mutual respect.
• Resilient: Able to handle setbacks and challenges gracefully, bouncing back with
• Client-Centric Mindset: Genuinely enjoys helping clients and strives to exceed their

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A collaborative and dynamic work environment.