Junior Customer Success Partner

Quarks Technosoft Pvt. Ltd.; Dadri, Bengaluru; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Quarks Technosoft Pvt. Ltd. is seeking a Junior Customer Success Partner to engage with customers, understand their requirements, and support onboarding.

You will collaborate with Sales, Product, Technology and Support teams to resolve queries, maintain strong relationships, and help improve customer satisfaction and retention for Bengaluru and Noida accounts.

This entry-level role offers exposure to CRM systems, basic reporting, and growth opportunities in a dynamic tech company.

Competenze

• 0-1 years of experience in customer success, support, or related roles.
• Familiarity with CRM systems and basic onboarding processes.

Mansioni

• Communicate with customers to understand their requirements.
• Assist with product onboarding and answer basic queries.
• Follow up to ensure issues are resolved on time.
• Maintain positive relationships and coordinate with internal teams.
• Track customer interactions and update CRM records.
• Prepare simple reports and customer updates.
• Escalate customer concerns to the appropriate team when needed.
• Support customer satisfaction and retention efforts.

Conoscenze

customer success

Descrizione del lavoro

Junior Customer Success Partner

0-1 Years Bengaluru, Noida

• customer success

About the Role

We are looking for a Junior Customer Success Partner who enjoys interacting with customers and helping them with their queries and requirements. You will work closely with customers and internal teams to ensure a smooth customer experience, support onboarding, resolve issues, and maintain good customer relationships.

Key Responsibilities

• Communicate with customers and understand their requirements.
• Help customers with product onboarding and basic product-related queries.
• Follow up with customers and ensure their issues are resolved on time.
• Maintain good relationships with customers.
• Coordinate with internal teams such as Sales, Product, Technology, and Support.
• Track customer queries, requests, and follow-ups.
• Collect customer feedback and share it with the relevant teams.
• Keep customer information and interaction details updated in CRM/internal systems.
• Prepare basic reports, presentations, and customer updates.
• Identify customer concerns and escalates them to the right team when required.
• Support customer satisfaction and retention.