Customer Success Inetrn

People XM; Bengaluru; On-site; INR 134,000 - 201,000; Part time

Job summary

People XM is seeking a Customer Success Intern in Bangalore to assist with onboarding, client queries, and maintaining strong customer relationships. This fresher role emphasizes learning CRM processes, effective communication, and proactive support to ensure a positive customer experience.

The internship focuses on hands-on exposure to onboarding, feedback collection, and coordination with internal teams to resolve issues and enhance customer satisfaction.

Qualifications

• Pursuing or recently completed a Bachelor's degree in Business Administration, Commerce, Management, Computer Applications, or a related discipline.
• BBA, B.Com, BA, BCA, B.Sc., or equivalent qualifications.
• Fresh graduates from the 2025 and 2026 batches are encouraged to apply.
• Internship position with focus on customer onboarding, relationship management, and feedback collection.

Responsibilities

• Support customer onboarding and guide clients through product features.
• Assist in handling customer queries via email, phone, chat, or other channels.
• Build and maintain positive customer relationships and follow up on requirements.
• Collect feedback and support in reporting customer satisfaction metrics.
• Coordinate with internal teams to resolve issues and ensure timely resolution.

Skills

CRM familiarity

MS Excel

MS Word

PowerPoint

Verbal communication

Written communication

Multitasking

Attention to detail

Education

Bachelor's degree in Business Administration or related field

MBA or PGDM (optional)

Tools

HubSpot

Zoho CRM

Salesforce

Job description

Job Title: Customer Success Intern

Department: Customer Success / Client Relations

Experience: 0–1 Year (Freshers Can Apply)

Employment Type: Internship

Job Location: Bangalore, Karnataka

Qualification: BBA / B.Com / BA / BCA / B.Sc. / MBA / Any Relevant Graduate

Job Summary

We are looking for an enthusiastic, customer-focused, and proactive Customer Success Intern (Fresher) to join our Customer Success team in Bangalore.

The candidate will be responsible for supporting customer onboarding, assisting clients with product-related queries, maintaining customer relationships, collecting feedback, and ensuring a positive customer experience.

The ideal candidate should possess excellent communication skills, problem-solving abilities, empathy, and a willingness to learn customer relationship management and customer success processes.

Key Responsibilities

1. Customer Onboarding & Support

• Assist in onboarding new customers and guiding them through product or service features.
• Support customer orientation sessions, product demonstrations, and training activities.
• Help customers understand product functionality and best practices.
• Respond to basic customer queries through email, phone, chat, or other communication channels.
• Coordinate with internal teams to resolve customer issues efficiently.

2. Customer Relationship Management

• Build and maintain positive relationships with customers.
• Conduct regular follow-ups to understand customer requirements and satisfaction levels.
• Assist in maintaining customer engagement and long-term relationships.
• Support customer retention and relationship-building initiatives.
• Ensure professional and timely communication with clients.

3. Customer Feedback & Experience

• Collect customer feedback regarding products, services, and overall experience.
• Identify common customer concerns and report them to the Customer Success team.
• Assist in conducting customer satisfaction surveys.
• Suggest improvements based on customer feedback and usage patterns.
• Support initiatives to improve customer satisfaction and product adoption.

4. Issue Resolution & Coordination

• Record customer issues, complaints, and service requests accurately.
• Coordinate with technical support, product, and operations teams to resolve customer concerns.
• Track open customer issues and follow up until resolution.
• Escalate complex issues to senior team members when required.
• Maintain proper documentation of customer interactions and resolutions.

5. CRM & Reporting

• Update customer information and interaction records in CRM systems.
• Maintain customer onboarding trackers, feedback records, and support reports.
• Assist in monitoring customer engagement and product usage.
• Prepare basic customer success reports and performance summaries.
• Support the team in tracking customer satisfaction and retention metrics.

Required Technical Skills

• Basic understanding of customer service and customer success principles.
• Familiarity with CRM platforms such as HubSpot, Zoho CRM, or Salesforce.
• Proficiency in MS Excel, Word, and PowerPoint.
• Basic knowledge of email communication and customer support tools.
• Understanding of customer onboarding and relationship management.
• Ability to maintain customer records and prepare reports.
• Basic knowledge of SaaS products and digital platforms will be an advantage.

Required Soft Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-focused attitude and empathy.
• Active listening and problem-solving skills.
• Patience and professionalism while handling customer queries.
• Good organizational and time-management skills.
• Ability to multitask and prioritize responsibilities.
• Strong teamwork and coordination skills.
• Attention to detail and accuracy.
• Willingness to learn and adapt to new technologies.

Educational Qualifications

• Pursuing or recently completed a Bachelor's degree in Business Administration, Commerce, Management, Computer Applications, or a related discipline.
• BBA, B.Com, BA, BCA, B.Sc., or equivalent qualifications.
• MBA or PGDM students specializing in Marketing, Operations, or Business Management may also apply.
• Fresh graduates from the 2025 and 2026 batches are encouraged to apply.

Preferred Qualifications

• Basic knowledge of customer relationship management and client communication.
• Previous internship, academic project, or volunteering experience involving customer interaction.
• Familiarity with CRM or customer support software.
• Understanding of SaaS platforms and technology-based services.
• Basic knowledge of customer retention, satisfaction, and product adoption.
• Experience coordinating college events, student activities, or customer-facing initiatives will be an advantage.

Key Performance Indicators (KPIs)

• Timely completion of customer onboarding activities.
• Customer query response time and follow-up efficiency.
• Accuracy of CRM updates and customer documentation.
• Customer satisfaction and feedback quality.
• Timely escalation and coordination of customer issues.
• Customer engagement and product adoption support.
• Accuracy of customer success reports.
• Completion of assigned internship tasks.
• Collaboration with internal teams.

Learning Opportunities

• Practical exposure to customer success and client relationship management.
• Hands-on experience with CRM and customer support tools.
• Understanding of customer onboarding and product adoption.
• Experience handling customer queries and coordinating issue resolution.
• Exposure to SaaS business models and customer lifecycle management.
• Development of communication, problem-solving, and relationship-building skills.
• Understanding of customer satisfaction, retention, and engagement metrics.

Ideal Candidate

We are seeking a motivated, empathetic, and responsible fresher who enjoys interacting with customers and helping them achieve positive outcomes.

The candidate should demonstrate strong communication skills, patience, problem-solving abilities, and a customer-first mindset.

A proactive attitude, willingness to learn, and enthusiasm for building a career in Customer Success and Client Relationship Management are essential.