Junior Associate - Renewal Retention

HDFC ERGO General Insurance; Agra District; Vor Ort; INR 201.000 - 357.000; Vollzeit

Zusammenfassung

HDFC ERGO General Insurance in India is seeking a Telecaller for a permanent role. The position involves interacting with field agents via calls, explaining basic insurance products, resolving queries, and building strong relationships.

A graduate with strong communication skills is preferred. You will maintain CRM records, meet daily targets for call volume and quality, and work from the North region office in a fast-paced, target-driven environment.

Qualifikationen

• Good verbal and written communication skills.
• Basic knowledge of tele-calling and customer handling.
• Basic understanding of insurance.
• Comfortable using computers and CRM systems.
• Positive attitude and willingness to work in a target-driven environment.

Aufgaben

• Interact with field agents over calls and provide timely support.
• Build and maintain good relationships with field agents.
• Explain basic insurance products and resolve their queries.
• Meet daily productivity targets such as call count, talk time, and quality.
• Update call details in the system accurately.

Kenntnisse

Verbal & written comms

Tele-calling basics

Insurance basics

CRM systems

Target-driven

Ausbildung

Any Graduate

Jobbeschreibung

Company

HDFC ERGO General Insurance

Job Role

Telecaller

Employment Type

Permanent

Location

Country: India
Region: North
Office Type: Corporate

Job Description

Qualification:

Any Graduate

Graduate (Mandatory)

Key Responsibilities:

• Interact with field agents over calls and provide timely support


• Build and maintain good relationships with field agents


• Explain basic insurance products and resolve their queries


• Meet daily productivity targets such as call count, talk time, and quality


• Update call details in the system accurately

Skills Required:

• Good verbal and written communication skills


• Basic knowledge of tele-calling and customer handling


• Basic understanding of insurance


• Comfortable using computers and CRM systems


• Positive attitude and willingness to work in a target-driven environment