Jr Customer Service Executive - Service Delivery & Management

Tata Communications; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Tata Communications in Mumbai is seeking a Program Manager, B1-1, to lead service delivery for new orders in collaboration with implementation teams, internal CFT and customers. The role requires coordinating with engineering, operations, vendors, and stakeholders to hit milestones and drive revenue-ready deployments.

You will maintain schedules, RAID logs, and dashboards, while guiding governance meetings and ensuring timely closure of actions.

Qualifications

• MBA or BE/BTech from a recognized institute.
• Proficient in Microsoft Office (Word, Excel, PPT).
• Understanding IT environments, routing & switching, IP addressing.
• Familiar with web apps, OS and databases.

Responsibilities

• Manage service delivery of new orders with implementation/provisioning, internal CFT and customers to commission new revenues.
• Support planning, coordination, and execution of programs related to CNGCS, SASE, and EIS line of business.
• Coordinate with engineering, operations, vendors, and business stakeholders to ensure timely delivery of project milestones.
• Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs, and action trackers.
• Track deployment progress, service onboarding, and transformation initiatives across customer environments.
• Prepare program dashboards, status reports, and executive presentations for leadership reviews.
• Facilitate governance meetings and ensure timely closure of action items and escalations.
• Support budget tracking, resource planning, and vendor management activities.
• Drive process improvements, documentation governance, and adoption of project management best practices.

Skills

Program management

Stakeholder management

Multi-tasking

Process-driven

Collaboration

Education

MBA/BE-BTech

Tools

Microsoft Office

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Designation

Program Manager, B1-1

Location of work

Mumbai

Reports to - Reporting manager name

SD Manager

Hiring Manager Name

Alex Samuel

IC Role

Yes

Key Responsibilities Areas

Responsible for managing service delivery of new orders in collaboration with implementation/provisioning, internal CFT and customers to commission new revenues.

• Support planning, coordination, and execution of programs related to CNGCS, SASE, and EIS line of business.
• Coordinate with engineering, operations, vendors, and business stakeholders to ensure timely delivery of project milestones.
• Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs, and action trackers.
• Track deployment progress, service onboarding, and transformation initiatives across customer environments.
• Prepare program dashboards, status reports, and executive presentations for leadership reviews.
• Facilitate governance meetings and ensure timely closure of action items and escalations.
• Support budget tracking, resource planning, and vendor management activities.
• Drive process improvements, documentation governance, and adoption of project management best practices.

You Are Behaviours to display aligned to DRIVE

• Ability to multi-task and manage priorities.
• Willingness to embrace new technologies, platforms, applications, etc.
• Process-driven, prompt, courteous, confident, self-motivated, collaborative
• Positive attitude, willing to take up challenges and ready to work under adverse conditions and should be able to withstand pressure.

You have

Qualification and exp

• MBA and/or BE/BTech background from a recognized institute.
• Competent in Microsoft Office products (Word, ppt, excel sheet etc)
• Understanding IT environments, Routing & Switching, IP Addressing
• Understanding of web application technologies, operating systems, database