Jr Customer Service Executive - Provisioning & Configuration

Tata Communications; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata Communications in Chennai is seeking a candidate with up to 1 year of experience in the Telecom/ISP domain. You will be responsible for delivering services to international customers, ensuring timely installations, and managing customer communications.

The ideal candidate should have a basic understanding of telecom standards, knowledge of Microsoft Office applications, and strong coordination skills. Teamwork and customer satisfaction are key aspects of this role.

Qualifications

• 0-1 years of experience in Telecom/ISP domain.
• Basic understanding of telecom standards & protocols required.
• Knowledge of Microsoft Office applications is a must.

Responsibilities

• Responsible for delivery of services for international customers.
• Ensure timely installation to meet agreed SLAs.
• Manage end-to-end order for smooth delivery.

Skills

Telecom standards & protocols

Microsoft Office applications

Coordination skills

Verbal and written communication skills

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

• Candidate with 0-1 years of experience in Telecom/ISP domain
• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO - Delivery Management
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
• Strong Verbal and written communications skills

Other Requirements

• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders